MAHMOUD ELWAN
Jeddah
Summary
Accomplished professional specializing in healthcare management software, PACS, and SIDEX Dental X-ray systems. Certified Project Management Professional (PMP) with expertise in VMware Sphere management and telecommunications infrastructure. CCNA certified with proficiency in LAN/WAN design and data networking. Committed to strategic planning and staff training to improve operational support and drive organizational success.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
IT manager
Pioneer care clinics
Jeddah, Mecca Region
01.2025 - Current
- Implemented new software solutions, enhancing system efficiency and reliability.
- Established stringent IT policies, ensuring compliance with security and usage guidelines.
- Liaised with third-party vendors for cost-effective hardware and software acquisitions.
- Updated legacy systems, significantly reducing maintenance costs while improving performance.
- Maintained updated inventory of all IT assets, facilitating efficient asset management.
- Implemented Call Centre system (Yeaster) to streamline communication processes.
- Collaborated with departments using Active Oasis Plus to improve operational integration.
IT Section Head
Andalusia Group for Medical Services
10.2016 - 11.2024
- Network Infrastructure is based on Dell and HP Servers, EMC Storage.
- Provide Management and configuration for Sophos XG (ET80 - XG Firewall v18.0 - Engineer).
- Work with (vSphere - VCenter - ESX Server - Horizon 7).
- Manage and Configure AD Manager, AD Self-service, Desktop Central, Mobile Device Manager E Password Manager.
- Implement and support Manage Engine (Deployment Policies, OS Deployment, Project Management, Asset Management, Integrations E Contract Management).
- Knowledge E learning about healthcare business application workflow.
- Provide overall technical support assistance to entire LAN and computer labs.
- Provide Backup solutions.
- Configure network services and maintain software packages.
- Applying group policies to restrict range of control for standard users.
- Maintaining DHCP and DNS records.
- Deploying software using group policy.
- Manage Exchange server 2013.
- Configure mail clients.
- Manage Active Directory infrastructure.
- Configure and manage any Antivirus solution (McAfee Endpoint Protection, EPO).
- Design and manage CCTV (Uniview, Hikvision, CP+).
- Design and installation of structured cabling system.
- Prioritizing and managing many open cases at one time.
- Testing and evaluating new technology.
- Running regular checks on network and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for organization.
- Designing training programs and workshops for staff.
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Managing and reporting on allocation of IT budget.
- Planned revenue generation strategies designed for growth.
ICT Date Network Engineer
ICAD Company
10.2013 - 04.2016
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Maintained network configuration, mapping and service records for accurate documentation.
- Optimized network operation through focused configuration and monitoring.
- Reconfigured networks for enhanced performance.
- Set up virtual private networks for secure remote connections.
- Service Provider Infrastructure (MPLS, BGP, Core Routing).
- Security management of all Network Infrastructures.
- Routing, Service Provisioning.
- Defining several plans to verify correct operation of solutions against Objectives.
- To support the selection and introduction of new Infrastructure and Technology.
- Sharing in designing and Managing deployment of Advanced Enterprise Infrastructure.
IT Specialist
CBC Channel and Elwatan Newspaper Group
10.2012 - 09.2013
- Configured, tested and maintained network equipment.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Followed recommended update schedule for applications to keep software secure and functional.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Controlled access to computer network, setting up accounts and access levels.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Identified and mitigated potential risks within IT infrastructure through proactive security measures.
- Led server maintenance activities for company systems to keep critical functions operational.
- Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
IT Technical Support
Xceed contact center
11.2011 - 09.2012
- Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
- Answered user questions about hardware and software operation to help resolve problems.
- Prepared equipment for staff uses, installing cables, operating systems, and software.
- Installed new software for users and monitored version and patch update requirements.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
- Tracked computer system and network performance to identify root causes of issues.
- Followed technical documentation for accurate installation, maintenance and repair work.
Education
Bachelor - Computer Science
El-Shrouk Academy
09.2005 - 05.2010
Skills
- Healthcare management software proficiency
- PACS and SIDEX Dental X-ray systems knowledge
- HL7 data exchange standards expertise
- Project Management Professional (PMP) certified
- VMware vSphere technology
- Telecommunication infrastructure knowledge base
- LAN/WAN design expertise and support services
- Data networking implementation skills set
- CCNA certified networking professional
- Communication proficiency in writing and speaking
- Leadership effectiveness strategies
- Strategic planning processes
- Project scheduling practices
- Staff training initiatives
- Performance management techniques
- Operational support capabilities
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Personal Information
- Date of birth: 01/10/87
- Nationality: Egyptian
- Marital status: Single
- Visa status: Transferable IQAMA
Custom
Jeddah New King Abdelaziz Airport, Jeddah city Ministry of Interior General security Buildings 'Arafat E Muzdalifa' Project, Makkah city Andalusia Clinics for Family wellness - AL-Sanabel District, Jeddah city Andalusia Clinics for Ladies wellness - Prince Sultan St, Jeddah city Andalusia Home care center, Madinah St, - Jeddah city
Timeline
IT manager
Pioneer care clinics
01.2025 - Current
IT Section Head
Andalusia Group for Medical Services
10.2016 - 11.2024
ICT Date Network Engineer
ICAD Company
10.2013 - 04.2016
IT Specialist
CBC Channel and Elwatan Newspaper Group
10.2012 - 09.2013
IT Technical Support
Xceed contact center
11.2011 - 09.2012
Bachelor - Computer Science
El-Shrouk Academy
09.2005 - 05.2010
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