Mahmoud Fouad Sayyed
Jeddah
Summary
Strong communication & interpersonal skills to provide superior outcomes. Well-experienced in Customers Relationship Management. Skilled in managing team members, enhancing their skills & mentoring them to deliver exceptional service, & building team morale through effective communication & honest performance feedback. Proficient in building customer relationships & understanding customer needs. Uses active listening and relationship-building techniques to handle all matters with customers & team members & deliver viable solutions. Expert problem solver, Friendly and ambitious team player.
Overview
8
8
years of professional experience
Work History
Customer Relationship Management
Jarir Bookstore
08.2018 - Current
- Maintained high-quality customer experience with forward-thinking strategies focused on addressing needs and resolving concerns.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Supervised team members and advised them to exceed customers expectations.
Medical Laboratory Technologist
King Abdulaziz university hospital
07.2021 - 06.2022
- Ensured quality of service by maintaining up to date knowledge of latest medical and technical trends and developments.
- Maintained a safe working environment, adhering to lab protocols and sanitation standards across all tasks.
- Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
Team Leader
Jarir Bookstore
12.2017 - 08.2018
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
Salesman
Jarir Booksroe
05.2015 - 06.2017
- Used outstanding product knowledge to provide best quality of service.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
Education
Bachelor of Applied Medical Science - Medical Laboratory Technolgy
King Abdulaziz University
Jeddah04.2021
Skills
- Well-focused & Fast learning person
- Staff training and mentorship
- Team builder
- Lead management
- Active team player
- Customers loyalty building
- Administrative support
- Relationship Management
- Strategic sales knowledge
- Microsoft Office
- Problem solver
Nationality
Saudi
Timeline
Medical Laboratory Technologist
King Abdulaziz university hospital
07.2021 - 06.2022
Customer Relationship Management
Jarir Bookstore
08.2018 - Current
Team Leader
Jarir Bookstore
12.2017 - 08.2018
Salesman
Jarir Booksroe
05.2015 - 06.2017
Bachelor of Applied Medical Science - Medical Laboratory Technolgy
King Abdulaziz University
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