MAHMOUD GABER KHALIL
JEDDAH,SAUDI ARABIA
Summary
Dynamic and results-driven professional with extensive expertise in travel coordination, complaint management, and supplier negotiations. Demonstrates exceptional command of travel agent reservation systems and ERP systems, coupled with a strong proficiency in Windows and Microsoft Office. Adept at training staff to achieve high performance, while excelling in customer service excellence and global tourist attraction knowledge. Possesses excellent organisational skills, enabling effective prioritisation and handling of multiple tasks simultaneously. Committed to business development through strategic marketing, budgeting, and finance initiatives. Ambitious career goals include leveraging leadership competence to drive team success and enhance business analytics capabilities.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Tours Program Supervisor
Al Ahram Travel & Tourism
Jeddah, Saudi Arabia
2024.03 - Current
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Organised team resources, resulted in improved project timelines.
Tourism Supervisor
Travel Gate KSA
Riyadh, Saudi Arabia
2022.09 - 2023.09
- Helping clients to select the perfect holiday based on needs, budget, and specifications.
- Tracked customer information, interactions, and trip plans with all CRM systems.
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork, and booked packages.
- Coordinated transport, hotel, and attractions bookings for parties of up to any number of travellers.
- Attended networking events, travel industry shows, and conferences to stay up to date on tourism industry developments and hot destinations.
- Employed clever upselling techniques to increase holiday prices by communicating holiday extras, deals, and packages to customers.
- Processed customer transactions through any online system or through local suppliers and provided documentation, booking confirmations, and receipts.
- Worked with any platform to investigate travel options and plan organized trips.
- Promoted the use of travel insurance to protect travellers during trips.
Administrative Accountant
Gulf American Line
Cairo, Egypt
2021.08 - 2022.09
- Freight Forwarding for Import & Export
- Posted accounts receivable payments made by cash, cheque, or credit card.
- Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management, bookkeeping records, and various reconciliations.
- Prepared quarterly tax returns and reviewed submitted documentation with auditors.
Tourism supervisor
Diamond Tours Egypt
Cairo, Egypt
2020.01 - 2021.08
- Established standards for hospitality services provided by the organisation.
- Negotiated contracts with vendors, reducing operational costs.
- Developed comprehensive contingency plans, minimising potential risks and disruptions.
- Conducted regular inspections at tourist sites, ensuring safety standards were met.
Sales and Marketing Coordinator
Disney tours Egypt
Cairo, Egypt
2018.12 - 2019.12
- Sales, Marketing, Contracting, and Operations At Disney Tours Travel and Tourism Company Egypt Cairo office
- Job description - Responsible for the sales and marketing department with my business partners
- Using digital channels to promote our services helps our customers for a memorable stay.
- Keeping a high level of communication with the contracting, Sales, marketing, and contracting departments to get the best competitive rates and to solve any the issue with our customers.
Senior Tours Supervisor
Global Travel Club, GTC
Jeddah, Saudi Arabia
2012.05 - 2018.09
- Managed daily operations to increase productivity.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings and ensured clear communication amongst all members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Tour Operator
MTS Egypt Masters Travel Services
Hurghada, Egypt
2007.12 - 2011.09
- Trained new employees in effective communication techniques, improving team efficiency.
- Streamlined booking processes to facilitate swift and easy reservations for clients.
- Dealt with any emergencies promptly during tours – minimising disruption.
- Partnered with local businesses to provide unique tour experiences, strengthening brand visibility.
Education
Bachelor of Commerce - Accounting
Cairo University
Cairo, Egypt 2001.09 - 2005.06
Skills
- Excellent command of travel agent reservation systems
- Excellent working knowledge of Windows and Microsoft Office
- Excellent communication skills at all levels
- Able to work on own initiative, as well as with a team
- Training staff to achieve high performance is required
- Hard worker
- Learnable, ambitious, and self-motivated
- Excellent organizational skills
- High ability to prioritize and handle multiple tasks simultaneously
- Excellent verbal and written communication abilities
- Complaint Management
- Travel Coordination
- MICE Travel
- Supplier Negotiations
- Travel Account Management
- Global Tourist Attraction Knowledge
- Holiday Package Upselling
- Payment Processing
- Customer service excellence
- Knowledge of ERP systems
- Leadership competence
- Technical equipment operation
- Delegating effectively
- Technical proficiency
- Business development
- Financial reporting
- Order processing
- Scheduling coordination
- Compliance monitoring
- Business Analytics
- Staff scheduling
- Negotiation tactics
- Budgeting and finance
- Marketing strategy
- Staff development
- Employee training
- Cost-reduction strategies
- ERP systems expertise
- Customer Service
- Communication skills
- Team Leadership
- Written and verbal communication
- Positive attitude
Certification
- Digital Marketing course
- Communication skills
- Leadership Course
LANGUAGES
Arabic
Native
English
Advanced
Accomplishments
- Managed financial aspects of each tour including budgeting, invoicing, and payment processing.
- Escorted individuals or groups on cruises, sightseeing tours, and places of interest.
- Performed administrative tasks such as scheduling staff, ordering supplies, and preparing reports.
- Drafted contracts between the company and vendors or suppliers needed for tours.
- Maintained accurate records of daily operations, including attendance, revenue, and expenses.
- Negotiated rates with hotels or venues used for large group bookings.
- Supervised and coordinated tour groups, ensuring that all safety regulations were followed.
- Conducted regular meetings with tour staff members to discuss upcoming events or changes in policy or procedure.
- Described tour points of interest to group members and responded to questions.
- Monitored customer satisfaction levels throughout the duration of each tour.
- Spoke foreign languages to communicate with foreign visitors.
ADDITIONAL INFORMATION
- Saudi Residence for one year is transferable.
- Saudi Driving license.
Timeline
Tours Program Supervisor
Al Ahram Travel & Tourism
2024.03 - Current
Tourism Supervisor
Travel Gate KSA
2022.09 - 2023.09
Administrative Accountant
Gulf American Line
2021.08 - 2022.09
Tourism supervisor
Diamond Tours Egypt
2020.01 - 2021.08
Sales and Marketing Coordinator
Disney tours Egypt
2018.12 - 2019.12
Senior Tours Supervisor
Global Travel Club, GTC
2012.05 - 2018.09
Tour Operator
MTS Egypt Masters Travel Services
2007.12 - 2011.09
Bachelor of Commerce - Accounting
Cairo University
2001.09 - 2005.06