MAHMOUD GABER KHALIL

Dynamic and results-driven professional with extensive expertise in travel coordination, complaint management, and supplier negotiations. Demonstrates exceptional command of travel agent reservation systems and ERP systems, coupled with a strong proficiency in Windows and Microsoft Office. Adept at training staff to achieve high performance, while excelling in customer service excellence and global tourist attraction knowledge. Possesses excellent organisational skills, enabling effective prioritisation and handling of multiple tasks simultaneously. Committed to business development through strategic marketing, budgeting, and finance initiatives. Ambitious career goals include leveraging leadership competence to drive team success and enhance business analytics capabilities.

• Digital Marketing course
• Communication skills
• Leadership Course

• Managed financial aspects of each tour including budgeting, invoicing, and payment processing.
• Escorted individuals or groups on cruises, sightseeing tours, and places of interest.
• Performed administrative tasks such as scheduling staff, ordering supplies, and preparing reports.
• Drafted contracts between the company and vendors or suppliers needed for tours.
• Maintained accurate records of daily operations, including attendance, revenue, and expenses.
• Negotiated rates with hotels or venues used for large group bookings.
• Supervised and coordinated tour groups, ensuring that all safety regulations were followed.
• Conducted regular meetings with tour staff members to discuss upcoming events or changes in policy or procedure.
• Described tour points of interest to group members and responded to questions.
• Monitored customer satisfaction levels throughout the duration of each tour.
• Spoke foreign languages to communicate with foreign visitors.

• Saudi Residence for one year is transferable.
• Saudi Driving license.