Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Certification
Timeline

Mahmoud Hamed

IT System Engineer/IT Support Supervisor
Jeddah,Western Province

Summary

Strategic Information IT support supervisor skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10 year record of building positive relationships with internal and external stakeholders.

Overview

5
5
Certifications
5
5
years of post-secondary education
8
8
years of professional experience

Work History

IT Support Supervisor

virgin megastore KSA
Jeddah, Western Province
03.2015 - Current
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Identified key technology defects to streamline problem resolution.
  • Documented design and data structure flaws to assist future problem resolution.
  • Diagnosed faults and developed resolution plans.
  • Provided recommendations for approval and delivered technical assistance for resolution.
  • Support 14 Store in daily POS operation to improve daily sales
  • Prepared employee schedules for maximum coverage during key hours.

IT Support Specialist

Virgin megastore KSA
JEDDAH, Western province
11.2012 - 02.2015
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Preparing POS system for store opening (installation , configuration )
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.

Education

Diploma - Computer Networking And Telecommunications

University of Juba, Sudan/Khartoum
03.2002 - 12.2006

Skills

    IBM-POS

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Accomplishments

    - Digital product integration with IBM POS 4690 OS

    - Qitaf service vs OS 4690

    - Printing from SAP Smart Forms to Zebra printers

    - OS 4690 Giftcard & Loyalty integration (virgin loyalty program )

    - OS 4690 Integration with Half EFT (Bank POS)

Software

Java se

Oracle middleware 12c: Bulid Rich Client Application with ADF Ed 1

SQL server

IBM POS 4690 Supermarket application

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Telecommunication engineering

Timeline

Introduction to SQL

10-2019

Oracle middleware 12c: Bulid Rich Client Application with ADF Ed 1

10-2019

JAVA SE

10-2019

Longest working ahour in SAP implementation (Virgin megastore)

03-2016
IT Support Supervisor - virgin megastore KSA
03.2015 - Current
IT Support Specialist - Virgin megastore KSA
11.2012 - 02.2015

Telecommunication engineering

12-2006
University of Juba - Diploma, Computer Networking And Telecommunications
03.2002 - 12.2006

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Mahmoud HamedIT System Engineer/IT Support Supervisor