Mahmoud Hassan
SMC Network Engineer
Riyadh,01
Summary
Knowledgeable in networking and ready to undertake management of challenging technical environments. Consummate provider of flawless operational continuity. Proponent of consistent technological growth through exceptional engineering. Skilled Technologist with experience configuring the network devises, servers . Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
11
11
years of professional experience
17
17
Certifications
1
1
Language
Work History
Technical Support Engineer
Integrated Telecom Company, ITC
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
SMC Network Engineer
SALAM COMPANY
04.2014 - Current
- Perform 24x7 supervision (availability and performance) and configuration changes activities and duties for entire network using the network management tools to insure highest reliability and availability
- Perform the NOC administration tasks and duties in accordance with the predefined KPIs, methods and procedures
- Communicate with several upstream providers and vendors in order to restore, stabilize, and enhance the services provided
- Manage to solve customer complains of any outage or degradation in service
- Provide several reports (utilization, incident outage, trouble ticket update) which help the customer and company to improve the quality of service
- Perform a live troubleshooting with customers and dispatch technician to the premises and lead them through troubleshooting.
Network Operation Center Engineer
Integrated Telecom Company, ITC, Riyadh
10.2013 - 04.2014
- Experience with Managed Services, Service provisioning and service delivery
- Technical solutions and presales activities
- Technical writing and reporting
- Change Management and control, Monitor and manage network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently
- This also includes providing escalation and notification of Minor, Critical and Major incidents/outages
- Monitor alarms and performance information on the 24x7 basis
- Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
- Perform periodical network backups and health checks to determine network status
- Respond to Network Customer Support Team within agreed SLA time frame
- Create and update/manage trouble tickets for any detected problem
- Ensure all docket information are capture in activity log
- Managing technical escalation to ensure faults is rectified within agreed SLAs
- Perform Escalation and Notification to keep management and other business units informed during system outages
- Assist the operation team in process improvement and ongoing development of tools and system
- Ensure proper work progress, shift handover, data communication, team work spirit…etc.
Riyadh
10.2012 - 10.2013
- Provide client support and technical issue resolution via E-Mail, phone and other electronic
- Configuration of client’s equipment to connect to the Internet via modem/DSL Routers,
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services
- Utilize online resources to solve issues, Opening Tickets
- Provide on-site installation and configuration support for new customers and system upgrades.
Fiber optics Engineer
Cooperative Co
Riyadh
10.2011 - 01.2012
- For Communication system (cccs)
Installation Engineer
Almohisen Telecommunication Co
08.2011 - 10.2011
Fiber Optic Engineer
Sudatel Telecom Com
01.2010 - 06.2010
Maintenance Engineer
AlGazira Radio and Television
08.2009 - 12.2009
Education
Bachelor of Engineering - Telecommunication
Gezira University
CCNA Cisco Certified Network Associate CCNP Certified Network Professional - undefined
ITIL V3 Foundation Certification - undefined
SDWAN Cisco Wireless Enterprise Networks - undefined
NSE 1 Network security associate - undefined
Skills
Capablein both DSP & ISP designing/implementing for Enterprise Networks & technologies including MPLS, IPv6, VoIP, QoS, FTTH / FTTX (Metro Ethernet & GPON), WiMAX, VPN, Traffic Engineering, ATM, FR, Routing Protocol, DSL, Security & NMS etcExpert in networking (Establishment – Administration – Troubleshooting)ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Accomplishments
- HUAWEI and ZTE GPON
- Specialties:
- Managed Services MPLS/L3VPN design & integration with ISC,CIC,eHealth
- IP/MPLS networks and related services and technologies such as L2VPN, L3VPN, VPLS
- Routing protocols ISIS, OSFP, MPLS and BGP,
- LAN/WAN protocols and VPNs, such as GigEthernet, 10GigEthernet, SDH/SONET, PPPoE, PPP, L2TP, IPSEC, VRF and GRE.
Certification
NSE 2 Network security associate
Timeline
SMC Network Engineer
SALAM COMPANY
04.2014 - Current
Network Operation Center Engineer
Integrated Telecom Company, ITC, Riyadh
10.2013 - 04.2014
Riyadh
10.2012 - 10.2013
Fiber optics Engineer
Cooperative Co
10.2011 - 01.2012
Installation Engineer
Almohisen Telecommunication Co
08.2011 - 10.2011
Fiber Optic Engineer
Sudatel Telecom Com
01.2010 - 06.2010
Maintenance Engineer
AlGazira Radio and Television
08.2009 - 12.2009
Technical Support Engineer
Integrated Telecom Company, ITC
Bachelor of Engineering - Telecommunication
Gezira University