Mahmoud Heikal

• Electrical T&C in KAIA (King Abdul Aziz International Airport) in Jeddah.
• Electrical T&C in PIF (The Public Investment Fund Tower) in Riyadh.
• Electrical T&C in ARENA (KING SAUD UNIVERSITY SPORT COMPLEX) in Riyadh.
• Electrical T&C in MOI Correction Facilities in Taif.

Responsibility:-

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• Electrical Engineer in New Administrative Capital Power Station in EGYPT.

Responsibility:-

• Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
• Mentored junior engineers, sharing technical expertise and providing guidance on best practices in the industry.
• Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
• Established positive relationships with key stakeholders, including clients, contractors, and regulatory agencies, to facilitate project success.

Electromechanical Manager at the following project as a subcontractor:-

• PETROBEL Company in Abu-Redis, EGYPT.
• Power plant El-Salheyya in Ismailia, EGYPT.
• Power plant west of Damietta in Damietta, EGYPT.
• Saint-Gobain-Glass Industrials in Suez, EGYPT.
• Stay Bridge Hotel CITYSTARS in Cairo, EGYPT.
• Intercontinental Hotel CITYSTARS in Cairo, EGYPT.
• Villages and guest rooms in Sheikh El-Sharbatly village in Sharm EL-Sheikh, EGYPT.

Responsibility:-

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved safety procedures to create safe working conditions for workers.