mahmoud kalo
Riyadh,neom
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work history
F&B Supervisor
OAK
NEOM , saudi arabia
08.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Salesman
Diageo
10th floor, Beirut Symposium building, Wardieh st, lebanon
12.2020 - 07.2021
- Proactively sought and engaged new customers, developing into profitable, long-term accounts.
- Performed supplier negotiations that resulted in client savings.
- Consistently generated target-hitting sales using powerful persuasion and negotiation techniques.
- Conceptualised plans to drive business development and build long-term relationships.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
Salesman
Nestle
VG6Q+V4P, Lebanon, lebanon
05.2018 - 12.2020
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Processed product returns, ensuring items were clean and resaleable.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Bar Supervisor
musichall
starco, beirut , lebanon
10.2016 - 05.2018
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Studied market trends, consistently updating bar offerings to remain ahead of competitors.
- Supported wider restaurant teams in set-up, cleaning and prep work, improving overall establishment efficiency.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
bac-bar Bartender
gilt
52 Gouraud St.saifi village,beirut, lebanaon
08.2014 - 09.2016
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
Education
Master of Business Administration -
American University of Science and Technology, Bei
Alfred Naccache Avenue, Beirut, LebanonSkills
- Job specifications
- Business Performance Reporting
- EGS F&B Control
- Enforcement actions knowledge
- Point-of-sale experience
- Safety processes
Languages
Arabic
Native
English
Advanced
French
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
F&B Supervisor
OAK
08.2021 - Current
Salesman
Diageo
12.2020 - 07.2021
Salesman
Nestle
05.2018 - 12.2020
Bar Supervisor
musichall
10.2016 - 05.2018
bac-bar Bartender
gilt
08.2014 - 09.2016
Master of Business Administration -
American University of Science and Technology, Bei
Similar Profiles
Eetu HahtonenEetu Hahtonen
Terminaalityötekijä at OAKTerminaalityötekijä at OAK
ANGELA LENINANGELA LENIN
5th Grade ELA Teacher at Oak Harbor Middle School, Oak Harbor Intermediate5th Grade ELA Teacher at Oak Harbor Middle School, Oak Harbor Intermediate
Evan SchwartzbergEvan Schwartzberg
Head of Fuel Operations at Oak Bluffs Marina - Town Of Oak BluffsHead of Fuel Operations at Oak Bluffs Marina - Town Of Oak Bluffs
RADOUANE AGAIGOURADOUANE AGAIGOU
Sous chef Baker at Joël Robuchon Sindallah islandSous chef Baker at Joël Robuchon Sindallah island
Osama Abbas MohamadOsama Abbas Mohamad
Construction Manager at Rawwaf Contracting CompanyConstruction Manager at Rawwaf Contracting Company