MAHMOUD KHAN
Human Resources & Service Quality Consultant-Trainer
JEDDAH
Summary
Has 17 years experience in the Academic Sector 1973-1990, 10 years experience in the Private Sector Industries and over 20 years experience as a Consultant/Trainer in several public and private field areas including Retail, Medical services, Media, Private Education and General Business. Enjoys transferring my knowledge and helping others develop and balance their Career and Social life.
Overview
45
45
years of professional experience
52
52
years of post-secondary education
Work History
Human Capital & Service Quality Consultant-Trainer
KON Arabia Consultancy
Jeddah
03.2022 - Current
- Implemented HR systerm and HH and online sourcing strategies to identify high-quality candidates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Worked alongside global business leader to deploy new training strategies.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Human Resources & O D Consultant
Saudi Arabian Glass Company
JEDDAH
02.2010 - 02.2022
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Tracked various statistics and kept detailed records to support human resources department.
- Organized new employee orientation schedules for new hires.
- Assisted with on-boarding process of 30 new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Recruited and screened qualified potential employees.
Ad-hock HR Consultant-Trainer
Xenel G, National Commercial B, Professionals for T & D, PepsiCo KSA, mbc TV & Radio, Jeddah CC.
JEDDAH
01.2000 - 02.2010
- Scheduled and taught in class and online courses to increase learning opportunities.
- Introduced standardized training for cohesive learning environments.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
- Contributed to reductions in employee turnover by revamping training programs.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed individualized training plans to achieve staff readiness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Identified and recommended staff for key positions and departments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Senior General Manager-HR
The Savola Group of Companies
JEDDAH
11.1995 - 12.2000
- Identified and recommended areas for improvement in processes with targeted solutions.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Planned and assigned workload by delegating tasks and directing team members.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delegated 8 daily tasks to employees, streamlining daily progress and efficiency.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Managed 6 team members across 6 departments, resulting in approximate $8 M increase in annual revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and rolled out new policies designed to bolster productivity and reduce overall recruitment and retention costs.
- Eased team transitions and new employee orientation through effective training and development.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
General Manager, Manufacturing - 2 Plants
Savola Edible Oil Company
JEDDAH
08.1990 - 11.1995
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee evaluations and contract details.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
University Registrar and Academic Auditor
King Fahad University of Petroleum & Minerals
Dhahran
09.1985 - 12.1990
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
Professor of Chemical Engineering
King Fahad University of Petroleum & Minerals
Dhahran
04.1983 - 08.1990
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Ph.D. - Chemical Engineering
Oklahoma University
Norman, Oklahoma - USA 09.1979 - 04.1983
Master of Science - Chemical Engineering
University of California @ Santa Barbara
Santa Barbara, California - USA 06.1974 - 06.2022
Skills
Human capital management
Human resource management
Human resources development
Professionals in Human Resources Association
National Human Resources Association
Personality Assessment and Career Advising
Mentoring and Coaching for people with high growth potentials
Strategical Improvement in offering Quality Customer Services
Knowledge Transferer with highly convincing styles
Love swimming, playing volleyball. Enjoys travelling and exploring new countries and cultures
I got the silver Medal in swimming and board diving back when I was a College student. I used to play volley ball from high school till I got my Masters in 1977. I have traveled to many countries East and West including Australia, Singapore, Thailand in the East, South Africa, Canada and Hawaii in the West.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Capital & Service Quality Consultant-Trainer
KON Arabia Consultancy
03.2022 - Current
Human Resources & O D Consultant
Saudi Arabian Glass Company
02.2010 - 02.2022
Ad-hock HR Consultant-Trainer
Xenel G, National Commercial B, Professionals for T & D, PepsiCo KSA, mbc TV & Radio, Jeddah CC.
01.2000 - 02.2010
Senior General Manager-HR
The Savola Group of Companies
11.1995 - 12.2000
General Manager, Manufacturing - 2 Plants
Savola Edible Oil Company
08.1990 - 11.1995
University Registrar and Academic Auditor
King Fahad University of Petroleum & Minerals
09.1985 - 12.1990
Professor of Chemical Engineering
King Fahad University of Petroleum & Minerals
04.1983 - 08.1990
Ph.D. - Chemical Engineering
Oklahoma University
09.1979 - 04.1983
Master of Science - Chemical Engineering
University of California @ Santa Barbara
06.1974 - 06.2022