Mahmoud Omar
Riyadh
Summary
Accomplished professional with extensive expertise in strategic consultancy, branch operations management, and brand management. Demonstrates proficiency in business strategy formulation, supply chain optimization, and market analysis to drive revenue growth and achieve sales targets. Skilled in talent development, team building, and employee motivation, fostering a culture of ethical leadership and high performance. Adept at utilizing project management software for high-value project management and budgeting. Committed to leveraging knowledge of financial markets and banking products to enhance customer relationship management systems. Career goals include advancing strategic planning capabilities to optimize operations oversight and contract management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Manager
Butcher Shop and Grill
Riyadh
03.2026 - Current
- Planned and communicated daily manufacturing tasks and targets to align team efforts and meet production goals.
- Identified and resolved staff and resource deficiencies impacting production.
- Checked work throughout production phases to ensure high quality standards and minimise defects.
- Logged daily manufacturing activities and prepared reports for management to inform decision-making and track progress.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
Branch Manager
Doka Bakery house
Saudi arabia
04.2023 - 03.2026
- Managed daily operations within branch, overseeing staff performance and customer service standards.
- Led team of 40 employees, conducted regular performance reviews, and promoted a high-performance culture.
- Grew customer base by 85% by acquiring new customers and identifying needs to deliver relevant products.
- Managed branch budget, monitored expenditures, and made cost-effective decisions that maximised profitability.
- Negotiated with suppliers to secure cost-effective services for branch operations, reducing overheads.
- Optimized processes, collaborating with upper management to implement innovative technologies.
- Built strong relationships with customers through personalised banking solutions tailored to their unique needs.
- Implemented security protocols to safeguard customer information and branch assets against potential threats.
- Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
- Optimized financial procedures for improved fiscal management.
- Sourced and managed customer retention database and online appointment booking system.
Guest Relation Officer
Intercontinental Cairo Citystars
Egypt
12.2021 - 03.2023
- Monitored guest feedback through surveys and online reviews, implementing changes to improve service quality.
- Organised special requests for guests, such as surprise room decorations or booking tours, enhancing their overall stay experience.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Worked with marketing to promote special events and offers to targeted guest segments, enhancing guest engagement.
- Contributed to weekly management meetings, providing insights on guest relations strategies and addressing operational challenges.
Health and safety officer
Alsalam Construction Company
Egypt
06.2014 - 12.2021
- Managed daily health and safety compliance for over 50 workers, ensuring adherence to regulations.
- Established emergency response plans, enhancing organisational readiness for crisis situations.
- Established a rigorous health surveillance framework, monitoring impacts of noise, vibrations, and hazardous substance exposure on worker health.
- Developed and reviewed risk assessments for construction sites with contractors.
- Reviewed and assessed plans of subcontractors to determine safety measures.
- Informed authorities about incidents to comply with mandated health and safety laws and regulations.
- Documented incidents to verify causes of worker compensation claims.
- Prepared reports outlining the achievement of Health, Safety and Environmental KPIs.
- Recorded hazard and risk data for ongoing analysis and evaluation.
- Streamlined reporting procedures for better documentation of incidents and near-misses.
- Fostered an environment of continuous improvement by encouraging employee feedback on safety measures.
- Implemented rigorous performance metrics to evaluate and improve sales team productivity and effectiveness.
- Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
- Set a budget and monitored expenses to run a profitable department.
Trainer
Centro global solution
Egypt
09.2012 - 05.2014
- Oversaw training sessions for over 60 trainees, ensuring effective learning and development.
- Engaged employees in innovative learning and development schemes to promote skill advancement.
- Mentored learners to increase subject confidence and competence, fostering a supportive learning environment.
- Evaluated learning outcomes against business needs and implemented targeted plans to enhance alignment with objectives.
International Sales and Marketing Representative
Vodafone Ireland
Egypt
12.2010 - 08.2012
- Explored methods to scale personalised and targeted marketing initiatives for new and existing customers.
- Established customer feedback mechanisms to gather insights and inform sales strategy refinements.
- Developed strategies to enhance online brand presence through social media by analysing site views and identifying opportunities for sharing customer success stories.
Trainer
Ecco outsourcing company
Egypt
01.2009 - 12.2010
- Conducted training conferences for employees to enhance skills.
- Tailored training approaches to individual needs, fostering a supportive learning environment.
- Evaluated learners' progress and provided insights on predicted course completion timeframes.
- Tracked participant attendance and engagement to monitor progress effectively.
Education
Bachelor of Administration - Business Administration and Marketing management
Canadian International College
EgyptDiploma of Higher Education - Entrepreneurialship
American Embassy in Egypt
EgyptDiploma - NEBOSH: Health, Safety and Environment management
GTSC
Cairo, EGSkills
- Microsoft Office
- Business strategy formulation
- Knowledge of financial market
- Revenue growth
- Decision-Making proficiency
- Strategic consultancy
- Consulting
- Contract management
- Performance tracking
- Team building and training
- Employee management
- Customer relationship management systems
- Branch audit experience
Certification
- Certified by (American Embassy Center) in Entrepreneurship Simulation
- Problem Solving Person
- Work under Pressure
- Eager to learn to be synchronized with the work requirements
- Team leading
Languages
Arabic, English
German
Accomplishments
- Improved shop reviews by successfully handling customer complaints and implementing monthly staff training.
- Collaborated with team of 45 employees in development of hotel catering.
- Supervised team responsible for executing well on projects, leading to 50% increased revenue.
Websites, Portfolios and Profiles
Languages
5,C1
NEBOSH
Certified in NEBOSH for Health, Safety and environmental management
Additional information
- Planned and coordinated projects resulting in increased sales .
- Improved market reviews by successfully handling customer complaints and implementing monthly staff training.
- Reduced employee turnover by 82% by creating and implementing no-cost incentive program.
Affiliations
- Swimming, Reading, Learning, travelling and riding horses
Timeline
Shift Manager
Butcher Shop and Grill
03.2026 - Current
Branch Manager
Doka Bakery house
04.2023 - 03.2026
Guest Relation Officer
Intercontinental Cairo Citystars
12.2021 - 03.2023
Health and safety officer
Alsalam Construction Company
06.2014 - 12.2021
Trainer
Centro global solution
09.2012 - 05.2014
International Sales and Marketing Representative
Vodafone Ireland
12.2010 - 08.2012
Trainer
Ecco outsourcing company
01.2009 - 12.2010
Bachelor of Administration - Business Administration and Marketing management
Canadian International College
Diploma of Higher Education - Entrepreneurialship
American Embassy in Egypt
Diploma - NEBOSH: Health, Safety and Environment management
GTSC