Summary
Overview
Work History
Education
Skills
Timeline
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MAHMOUD SHAALAN

MAHMOUD SHAALAN

Elkhobar

Summary

Ambitious Experienced professional with a background in Sales, business, and graphic design, seeking to contribute to the development of customer sales, commercial prospecting, digital marketing, and customer service by joining a reputable company where I leverage my skills and to be a real added value to the whole organization.

Overview

10
10
years of professional experience

Work History

Business Development Specialist

Fekra Events
Al Khobar, Eastern, Saudi Arabia
01.2024 - Current
  • Spearheading business development initiatives to drive growth in the events and exhibition sector.
  • Building and maintaining strong relationships with key clients and partners to secure contracts for event planning, booth design, and production.
  • Collaborating with internal teams to ensure seamless project execution, from concept to completion.
  • Successfully increasing client base and securing high-profile accounts in key sectors such as pharmaceuticals, energy, and trade.

Retail sales agent

Vodafone
Cairo, Maadi
02.2021 - 10.2023
  • Increased sales by providing exceptional customer service and product knowledge.
  • Plan daily partner sales activities to achieve company targets.
  • Achieve monthly, quarterly, and annual revenue targets.
  • Key Achievement
    Maintained positive and happy client relationships

Business Development Specialist

Tarik Elkahwgy Xp
Cairo, Maadi
11.2016 - 04.2019
  • Managed both Traditional Trade and Key Accounts channels, driving sales growth, optimizing distribution, and building strong client relationships.
  • Led trade marketing initiatives, negotiated key contracts, and developed tailored account plans to increase market share and client retention.
  • Achieved significant revenue growth and expanded the company’s presence in key sectors through strategic territory management and account development.

Call Centre Agent

RAYA Contact Center
Gairo, Abbassia
11.2014 - 08.2016
  • Handled customer queries focused on first-call resolution
  • Advised clients of products and services and sold additional offerings to increase sales numbers
  • Maintained accurate knowledge of current services to provide informative customer advice

Education

Bachelor's Degree - Accounting and Business

Madina Academy
05-2018

Skills

Key Account Management

Business Analysis

Social Media Marketing

New business opportunities

CRM Management

Competitive Analysis

Client acquisition

Proposal Writing

Relationship Management

Pricing strategy

Cross-functional team leadership

Cold-calling

Lead Generation

Account Management

Project Management

Product Knowledge

Customer Relationship Management

Email campaigns

Web technologies and services

B2C experience

Lead Development

Continuous professional improvement

Consultative Sales

Sales proposal creation

Account development

Product expertise

Staff Training

Account Reconciliation

Brand Awareness

Competitor Analysis

CRM Software

Industry Trends

Contract negotiation and closing tactics

Cross-functional coordination

Client onboarding

B2B background

Market Research

Relationship Building

Contract Negotiation

Stock management

Account Servicing

Sales strategy

Opening and closing procedures

Processing payments

Cash Handling

Problem-Solving

Time Management

Problem-solving abilities

Multitasking Abilities

Customer Satisfaction

Team Collaboration

Effective Communication

Decision-Making

Customer Engagement

Team building

Timeline

Business Development Specialist

Fekra Events
01.2024 - Current

Retail sales agent

Vodafone
02.2021 - 10.2023

Business Development Specialist

Tarik Elkahwgy Xp
11.2016 - 04.2019

Call Centre Agent

RAYA Contact Center
11.2014 - 08.2016

Bachelor's Degree - Accounting and Business

Madina Academy

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MAHMOUD SHAALAN