Mahmoud Shasha

Supervise all maintenance activities and ensure preventive and corrective maintenance works are completed in accordance with the required standards and procedures.

Review Preventive Maintenance (PM) checklists and ensure maintenance activities are properly documented and completed on schedule.

Review recommended spare parts and ensure the availability of critical and essential spares on site to minimize equipment downtime.

Represent the Operations & Maintenance team in meetings with the client and other stakeholders, ensuring effective communication and timely follow-up on all action items.

Review and monitor weekly and monthly operational and maintenance reports.

Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure contractual requirements and performance targets are consistently achieved.

Drive operational excellence and continuously improve service quality to ensure the highest level of customer satisfaction.

Follow up on monthly invoices and coordinate with relevant stakeholders to ensure timely submission and processing.

Lead, manage, and support the Operations & Maintenance team using a servant leadership approach, promoting teamwork, accountability, and continuous development.

Manage duty rosters, monitor employee attendance, and follow up on salary dues and other workforce-related matters.

Ensure the delivery of safe, reliable, and high-quality maintenance services to the customer.

Led the Security Screening Maintenance Team, overseeing daily operations and ensuring the timely completion of all preventive and corrective maintenance activities.
Developed and managed the duty roster and maintenance schedules to ensure effective team coverage and continuous operational support.
Managed troubleshooting and resolution of equipment failures and technical issues, ensuring maximum system availability and minimizing downtime.
Supported the Installation and Project Execution Team in the delivery and installation of the new terminal's advanced security screening systems.
Participated in the installation, commissioning, testing, and handover of multiple security screening systems, including:
XCT
CTiX
iLane A20
HS10080 EDX
HS100100 T2is
HI-SCAN 6040 2is
ETD systems
WTMD systems
Provided technical support during Site Acceptance Testing (SAT), commissioning, and system handover.
Ensured all maintenance and project activities complied with safety standards, manufacturer procedures, and site requirements.

Responsible for the installation, commissioning, preventive maintenance, and corrective maintenance of Smiths Detection security screening systems.
Performed and documented Preventive Maintenance (PM) activities and checklists for all security screening machines.
Diagnosed and resolved system failures and technical issues to ensure maximum equipment availability and operational continuity.