Mahmoud Taiel
Khobar
Summary
Dedicated and results-driven professional with over 9 years of management experience in the F&B service industry, excelling in team leadership and operational improvements. Key achievements include enhancing guest satisfaction metrics by 30% and reducing inventory waste by 25%.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
ZIBA Restaurant
08.2023 - Current
- Company Overview: Contemporary Persian
- Awarded as Best Restaurant in Saudi Arabia for 2024 from What’s On, Luxury Restaurant awards, Time out & etc
- Oversee daily restaurant operations, including both Front of the House and Back of the House activities
- Ensure exceptional service is provided to customers to enhance overall satisfaction
- Address customer complaints promptly and accurately
- Monitor product quality and explore new vendor options
- Schedule and supervise shifts effectively
- Evaluate staff performance and offer feedback for enhanced productivity
- Forecast future inventory needs for goods, kitchen supplies, and cleaning products
- Uphold compliance with sanitation and safety guidelines set by SFDA
- Uphold and improve the restaurant's reputation
- Manage operational expenses and implement cost-saving strategies
- Generate detailed reports on revenue and expenses on a weekly, monthly, and annual basis
- Collaborate with Marketing team on promotional activities and photoshoots for special events
- Engage with the CRS team regularly to expand outreach efforts through discounts and social media advertising
- Provide training to new and existing employees on customer service protocols
- Contemporary Persian
- Awarded as Best Restaurant in Saudi Arabia for 2024 from What’s On, Luxury Restaurant awards, Time out & etc
Floor Manager
Signor Sassi
08.2023 - 04.2024
- Assigning guests to tables suitable for their needs and according to rotation
- Communicating promptly about pertinent information to staff, such as large reservations or last-minute menu changes
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Maintained a safe working and guest environment to reduce the risk of injury and Accidents
- Responsible for the cleanliness and the arrangement of the restaurant FOH area
- Top Performance in F&B Team
- Achieved the highest sales target by a 12% above the Forecast
- Excellency in Inventory Management
- Developed a successful spoilage reduction program, resulting in a 15% cost saving in inventory management
- Customer Service Improvement Leader
- Initiated a customer-oriented service model that enhanced overall satisfaction rates by 30% within a year
- Staff Retention and Development
- Revamped the performance review protocol leading to a 35% decrease in staff turnover and elevating the staff morale
Floor Supervisor
INTI Restaurant
01.2022 - 07.2023
- Maintaining the cleanliness of the restaurant with weekly and daily cleaning
- Providing service training for runners, waiters, and head waiters
- Daily reports to restaurant manager regarding training and issues which had place during the shift
- Assisting the Restaurant Manager in staff recruitment
- Guiding and assisting head waiters, waiters and runners during the service
- Conduct monthly inventory on all operating equipment and supplies
- Observing the restaurant closing and opening procedures on daily basis
- Submitting daily revenue reports to the Management
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Skillfully promoted items on beverage lists and restaurant specials
Head Waiter
TWIGGY BY LA CANTINE
05.2021 - 01.2022
- Welcoming guests in a warm and professional manner and suggesting dishes and taking them on the culinary journey of La Cantine
- Assigning duties and sections for the waiters and Assistant Waiters
- Maintaining a professional level of communication between FOH and BOH on daily specials, shortages and special dietary requirements
- Taking food and drinks order and upselling on the same
- Serving food and drinks to the guests
- Collecting payments from the guests
- Check back with guests to ensure satisfaction of the service and the venue
Head Waiter
Nammos Restaurant
12.2019 - 04.2021
- Ensuring that service is at all times performed professionally and up to the standards set
- Be fully conversant with every dish served in the Restaurant and providing proper information where required
- To welcome, sit and take food orders from guests
- Ensure that the billing procedure is thorough, correct and signed at the completion of each meal
- Maintaining cleanliness throughout the service
Head Waiter
Four Seasons, Jumeirah
01.2018 - 11.2019
- Assigning duties to the waiters and assistant waiters
- Performing basic cleaning tasks as needed or directed by supervisor
- Serving food and drinks to the guests
- Taking food and beverage orders and upselling on the same
- Adhere to grooming and appearance standards
- Observing the guests and ensuring their satisfaction with the service
Education
Hospitality Management -
Al Menoufia University
09.2011
Skills
- Menu development
- Recruitment
- Kitchen oversight
- Restaurant operations management
- Shift management
- Team management
- Full service restaurant background
- Customer loyalty
- Menu pricing
- Recipes and menu planning
- Customer engagement
- Labor and food cost control
Accomplishments
- Enhanced guest satisfaction metrics by 30%
- Reduced inventory waste by 25%
Languages
Arabic
English
Timeline
Restaurant Manager
ZIBA Restaurant
08.2023 - Current
Floor Manager
Signor Sassi
08.2023 - 04.2024
Floor Supervisor
INTI Restaurant
01.2022 - 07.2023
Head Waiter
TWIGGY BY LA CANTINE
05.2021 - 01.2022
Head Waiter
Nammos Restaurant
12.2019 - 04.2021
Head Waiter
Four Seasons, Jumeirah
01.2018 - 11.2019
Hospitality Management -
Al Menoufia University
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