MAHMOUD AHMED ABDELHAMEED
AL AHSA,KSA
Summary
Enthusiastic dispatcher of 12 years, delivering to deadlines through impeccable planning and communications. Working passionately and positively to drive teams to targets.
Flexible Dispatcher with extensive experience in high-quality customer care environments. Communicates and collaborates confidently to aid team achievement. Proactive and adaptable for responsive customer support.
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Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Dispatch Manager
AL jabr building finishing materials factory
Al Asha , Saudi Arabia
2011.05 - Current
- Communicated with customer service regarding customer orders to verify availability and timeline of delivery.
- Recorded and processed customer data accurately.
- Recorded customer communications to maintain proper documentation.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Tracked orders and processed refunds for new and existing customers.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
Education
Bachelor of Tourism and program preparation -
Higher Institute of Tourism and Hotels in Luxor
LUXOR / EGYPT 2003.09 - 2007.05
Skills
- Excellent communicator
- Strong organisational skills
- Scheduling and office admin
- SMACC software user
- Multitasker
- Load weight calculation
- Crew leadership
- Shipment planning
- Excel proficiency
Languages
Arabic
Fluent
Timeline
Dispatch Manager
AL jabr building finishing materials factory
2011.05 - Current
Bachelor of Tourism and program preparation -
Higher Institute of Tourism and Hotels in Luxor
2003.09 - 2007.05
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