Mahmoud Arabi Zaki Abdelaziem
Summary
Seeking a new challenge in my career, where I can effectively utilize my expertise in X-ray and Inspections systems field and skills in Projects, Service, Training technical support Mangement and team leading. I aspire to hold a position that will enable me to use my qualifications and abilities to cooperate with my colleagues to achieve the company goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work history
Field Service Engineer L3
Saudi Bell Group Co
Riyadh, Saudi Arabia
01.2022 - Current
- Carry out service, maintenance and installation of Smiths Detection products, Rapiscan systems Products, L3 Systems products, Nuctech Systems Products.
- Provision of technical support to Smiths Detection Rapiscan systems, L3 systems, Nuctech Systems customers and sales/project staff.
- Maintenance of appropriate technical licenses, security licenses and security passes.
- Completion of works documentation and entering into the service system database.
- Perform service and maintenance for Xray and inspection systems, as requested by Field Service Managers.
- Follow Field Service contract requirements for response time, information reporting and customer management.
- Inspection, repair, testing and adjustments of Smiths Detection products, Rapiscan systems, Nuctech systems products.
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Saudi bell group objectives.
- Maintain and carry Field Service Tool Set.
- Assist FSE I’s or peers when needed or requested.
- Order, install, and return parts and manages repair parts cycle time.
- Seeks to provide technical support to customers and other service professionals as required.
- Perform installations and upgrades of Varian Medical Systems products.
- Resolve technical issues and assist teammates with troubleshooting.
- Generate job reports with VMS reporting tools.
- Participate in internal training courses on VMS products and independently maintain a high level of competence.
- Implementation of system approvals and training customers in basic operations.
Field Service Engineer L3 &Technical Trainer
Rapiscan Systems/AS&E Company
, Middle East &Cairo
01.2019 - 01.2022
- Carry out service, maintenance and installation of Smiths Detection products, Rapiscan systems Products, L3 Systems products, Nuctech Systems Products.
- Provision of technical support to Smiths Detection Rapiscan systems, L3 systems, Nuctech Systems customers and sales/project staff.
- Maintenance of appropriate technical licenses, security licenses and security passes.
- Completion of works documentation and entering into the service system database.
- Perform service and maintenance for Xray and inspection systems, as requested by Field Service Managers.
- Follow Field Service contract requirements for response time, information reporting and customer management.
- Inspection, repair, testing and adjustments of Smiths Detection products, Rapiscan systems, Nuctech systems products.
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Saudi bell group objectives.
- Maintain and carry Field Service Tool Set.
- Assist FSE I’s or peers when needed or requested.
- Order, install, and return parts and manages repair parts cycle time.
- Seeks to provide technical support to customers and other service professionals as required.
- Perform installations and upgrades of Varian Medical Systems products.
- Resolve technical issues and assist teammates with troubleshooting.
- Generate job reports with VMS reporting tools.
- Participate in internal training courses on VMS products and independently maintain a high level of competence.
- implementation of system approvals and training customers in basic operations.
- Responsible for Initial and advanced Engineers/ Operator/Image Analysis Training for all of Rapiscan and AS&E’s equipment’s. The training is designed for new users of Rapiscan and AS&E gear and covers topics like general safety, radiation and X-ray safety, basic radiation and X-ray theory, detailed system operations, and basic image analysis.
- Responsible for radioactive detection system training (hands on. power point presentation)
- Responsible for Image Analysis training, Advanced Image Analysis training, maintenance courses at various levels, and customized training.
- Responsible for Train the Trainer program to certify other instructors on behalf of Rapiscan and AS&E as a trainer to deliver instructor-led Initial Repair/Operator/Image Analysis
- Training and to certify Engineers.
- Responsible for Rapiscan and AS&E Training and Curriculum creation and improvement
- Responsible for world travel and providing new and experienced operators and image.
- analysts with the latest information and best practices from the field as holding a technical degree in electrical /mechanical engineering, supporting the Field Engineers Team in the operation and repair of electronics, high voltage, hydraulics, pneumatics, mechanics, electrical systems, and computers.
Technical Support Specialist, Area Manager
Technical United Co
Riyadh, Saudi Arabia
06.2014 - 01.2019
- Carry out service, maintenance and installation of Smiths Detection products, Rapiscan systems Products, L3 Systems products, Nuctech Systems Products.
- Provision of technical support to Smiths Detection Rapiscan systems, L3 systems, Nuctech Systems customers and sales/project staff.
- Maintenance of appropriate technical licenses, security licenses and security passes.
- Completion of works documentation and entering into the service system database.
- Perform service and maintenance for Xray and inspection systems, as requested by Field Service Managers.
- Follow Field Service contract requirements for response time, information reporting and customer management.
- Inspection, repair, testing and adjustments of Smiths Detection products, Rapiscan systems, Nuctech systems products.
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Saudi bell group objectives.
- Maintain and carry Field Service Tool Set.
- Assist FSE I’s or peers when needed or requested.
- Order, install, and return parts and manages repair parts cycle time.
- Seeks to provide technical support to customers and other service professionals as required.
- Perform installations and upgrades of Varian Medical Systems products.
- Resolve technical issues and assist teammates with troubleshooting.
- Generate job reports with VMS reporting tools.
- Participate in internal training courses on VMS products and independently maintain a high level of competence.
- Implementation of system approvals and training customers in basic operations.
Maintenance Engineer
Giza Cables Company
Cairo, Egypt
12.2008 - 01.2014
- Programming and maintenance of the temperature controllers and thermo systems
- Programming and installation the drive systems, (Schneider, Siemens,, Omron)
- Maintenance of different Types for TPE plastics Machines (Extrusion, injection, cutting)
- Maintenance of compressors (Atlas Copco)
- Maintenance of the production line (Scales, cooler, hopper, vibrators, valves , control units , sensors )
- Design and implementation and maintain the PCB boards
Education
Bachelor's degree - Electonics and Electrical Engineering
Minia University
Egypt 09.2003 - 07.2008
Skills
- Excellent interpersonal and communication abilities, with strong people engagement to deal with numerous internal and external stakeholders
- Able to build excellent working relationships with colleagues from across the organisation and at all levels
- Ability to successfully manage many high priority objectives simultaneously
- Good English language skills: Spoken, Written and communication
- A recognised qualification in an IT (Microsoft, cisco etc) a major plus
A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems and knowledge of HV Systems ie Medical or Industrial engineering discipline
Languages
English
Fluent
Arabic
Native
Certification
- Certified as Technical Support Level 3 - Rapiscan Systems /AS&E Company-UK
- Certified as Tarin the Trainer Courses – Nuctech Company-CHINA
- Certified as Technical Trainer - Rapiscan Systems /AS&E Company -UK
- Certified as Technical Support Level 3 - Varex Imaging -USA
- Certified as Operator L1&L2 and Technical Support L3 For X-ray Systems (ZPORTAL II, CAR VIEW, ZBV, M60 Eagle, P60 Eagle, P60 ZBx, OMNIVEW II)
Timeline
Field Service Engineer L3
Saudi Bell Group Co
01.2022 - Current
Field Service Engineer L3 &Technical Trainer
Rapiscan Systems/AS&E Company
01.2019 - 01.2022
Technical Support Specialist, Area Manager
Technical United Co
06.2014 - 01.2019
Maintenance Engineer
Giza Cables Company
12.2008 - 01.2014
Bachelor's degree - Electonics and Electrical Engineering
Minia University
09.2003 - 07.2008
Interests
Hobbies:
, Playing football, Swimming and Reading
Interests
Hobbies:
, Playing football, Swimming and Reading
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