MAHMOUD GAMAL ZENHOM
Mansoura,
Summary
A highly motivated and hardworking individual, who has seek a professionalism in the engineering industry, upon a keen scientific interest. Maintenance engineer with more than five years experience in the automotive industry.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Motors Gate Company
09.2023 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records, and health statuses.
Automotive Service Advisor
Motors Gate Company, Baic & Maxus
08.2022 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers requests, confirming full understanding before addressing concerns
- Analyzed problems and offered mechanical solutions to existing problems.
Warranty Administrator
Al-Bassamy Motors, Jetour
10.2021 - 07.2022
- Communicating and having Link between technicians and warranty manager.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Processed claim paperwork and followed up on missing information to complete processing.
- Generated, posted and attached information to claim files.
Workshop Engineer
Al-Ghad Motors Company, BYD
08.2016 - 07.2021
- Receiving customers, listening to their requests and understanding their concerns
- Communicating with technicians and confirming customer's complains solving
- Communicating with main service center for any programming for vehicles
- Collecting money and releasing ghe car.
Education
Mechanical Power Engineering
Al-Azhar University,
Cairo08.2016
Skills
- Paperwork Processing
- Payment Issuing
- Policy Management
- Claims Submissions
- Claims Processing
- Microsoft Office
- Continuous Improvement
- Multitasking
- Decision Making
- Critical Thinking
- Problem Solving
- Great Mathematical Skills
Timeline
Warranty Administrator
Motors Gate Company
09.2023 - Current
Automotive Service Advisor
Motors Gate Company, Baic & Maxus
08.2022 - 09.2023
Warranty Administrator
Al-Bassamy Motors, Jetour
10.2021 - 07.2022
Workshop Engineer
Al-Ghad Motors Company, BYD
08.2016 - 07.2021
Mechanical Power Engineering
Al-Azhar University,
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