MAHMOUD GAMAL ZENHOM
Mansoura,
Summary
A highly motivated and hardworking individual, who has seek a professionalism in the engineering industry, upon a keen scientific interest. Maintenance engineer with more than five years experience in the automotive industry.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Motors Gate Company
09.2023 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records, and health statuses.
Automotive Service Advisor
Motors Gate Company, Baic & Maxus
08.2022 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers requests, confirming full understanding before addressing concerns
- Analyzed problems and offered mechanical solutions to existing problems.
Warranty Administrator
Al-Bassamy Motors, Jetour
10.2021 - 07.2022
- Communicating and having Link between technicians and warranty manager.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Processed claim paperwork and followed up on missing information to complete processing.
- Generated, posted and attached information to claim files.
Workshop Engineer
Al-Ghad Motors Company, BYD
08.2016 - 07.2021
- Receiving customers, listening to their requests and understanding their concerns
- Communicating with technicians and confirming customer's complains solving
- Communicating with main service center for any programming for vehicles
- Collecting money and releasing ghe car.
Education
Mechanical Power Engineering
Al-Azhar University,
Cairo08.2016
Skills
- Paperwork Processing
- Payment Issuing
- Policy Management
- Claims Submissions
- Claims Processing
- Microsoft Office
- Continuous Improvement
- Multitasking
- Decision Making
- Critical Thinking
- Problem Solving
- Great Mathematical Skills
Timeline
Warranty Administrator
Motors Gate Company
09.2023 - Current
Automotive Service Advisor
Motors Gate Company, Baic & Maxus
08.2022 - 09.2023
Warranty Administrator
Al-Bassamy Motors, Jetour
10.2021 - 07.2022
Workshop Engineer
Al-Ghad Motors Company, BYD
08.2016 - 07.2021
Mechanical Power Engineering
Al-Azhar University,
Similar Profiles
Rabea SalahRabea Salah
AFTERSALES DIRECTOR at MOTORS GATE COMPANYAFTERSALES DIRECTOR at MOTORS GATE COMPANY
Nashaly GonzalezNashaly Gonzalez
Kitchen Manager at Gate Petroleum CompanyKitchen Manager at Gate Petroleum Company
William RossWilliam Ross
Life Guard at Gate Petroleum CompanyLife Guard at Gate Petroleum Company
Charlette NasonCharlette Nason
Warranty Administrator at Fenton Family DealershipsWarranty Administrator at Fenton Family Dealerships
Kimberly GregorKimberly Gregor
Warranty Administrator at Reedman TollWarranty Administrator at Reedman Toll