Passion
Mahmoud Gamal Abdel Naser
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Assistant manager
Herfy Restaurant
01.2023 - Current
- Manage and oversee the entire restaurant operation
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluating staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Managing restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
Crew supervisor and Assistant manager
Americana Company, KFC Restaurants
08.2020 - 11.2021
- Trained and motivated over 15 employees to become a highly cohesive and efficient team, greatly enhancing the mission readiness of the work center
- Provided excellent customer service daily by utilizing effective listening and problem-solving skills
- Supervised over 15 employees providing excellent productivity for the work center with no mishaps
- Maintain high standard of quality and outstanding customer satisfaction By
- QSC Standard
- Provided assistance or direction to other stockroom, warehouse, or storage yard workers
- Researching new wholesale food suppliers and negotiating prices
- Managing and storing vendors’ contracts and invoices
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback and recommend improvements to our menus
Crew Supervisor
Americana Company, KFC Restaurants
09.2018 - 08.2020
- Manage 3-6 mow crews that vary from 2-6 on a crew
- Provide technical support of all as-built data and field sketches to drafting
- Chair the logistics planning staff board prior to aircraft entering heavy maintenance phase checks
- Maintain and repair gas and electric water heating units, HVAC, heat pumps, and installation
- Utilize numerous FAA writings, aircraft manuals, and specifications to determine acceptability of task at hand
- Oversee all electrical, plumbing, HVAC, drywall, painting, vendor contracts, coordinate on call requirements with staff
- Diagnose and troubleshoot electrical component and system issues
- Identify and integrate daily comprehensive logistics support plan
- Dispatch personnel, assign work orders, schedule inter-departmental projects, conduct safety briefings and simulate emergency scenarios
- Analyze process and instrumentation drawings to plan layout and installation of processing systems in food and beverage manufacturing facilities.
Crew Cashier
KFC
10.2017 - 09.2018
- Communicates with customers, and assists other restaurant staff as needed - Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions - involve greeting guests, helping resolve customer complaints, and maintaining knowledge of the menu and sales policies - Experience in food service or retail is helpful, and basic math, customer service, and communication skills are essential.
Financial Accountant
Argo chemical Company
11.2014 - 08.2017
- Gather and monitor financial data (sales revenues and liabilities)
- Otherwise,Reconcilitions of Account receivables
- Prepare monthly, quarterly and annual statements (balance sheets and income statements)
- Forecast costs and revenues
- Organize internal audits
- Prepare budgets (for the entire company and by department)
- Monitor and report on accounting discrepancies
- Conduct detailed risk analyses to assess potential investments
- Analyze financial trends
- Perform month-end and year-end closing processes
- Preparing External Financial Statements Including Cash Flow statement
Site Accountant
08.2012 - 09.2014
- Receive cheques from Department Office, withdrew it from the bank to facilitate project works especially; pay rents, salaries of temporary workers and some purchases as work required
- Follow-up suppliers and payment certificates of contractors with technical office, and review its count, and deliver it to review sector to review it and issue its cheques on time
- Review the reconciliations of the site including invoices and cash receipts to issue cheques for the same amount as those reconciliations and approve it from the project manager
- Prepare attendance and departure salaries of site workers and count sanctions and bonuses of drivers and office boys, submit it to the human resources sector of the company to review and exchange it
- Coordinate with inventory management to check storage, do sudden and periodic count to inventory and follow-up its records, item cards and documentary movement, and submit the follow-up reports to the financial department.
Education
Bachelor of Commerce - Accounting
Ain Shams University, Faculty of Commerce
Egypt, Cairo 10.2008 - 07.2012
Skills
Staff Management
Employee performance evaluations
Recruiting and interviewing
Strategic planning
Sales growth
Business administration
Financial Management
Negotiation
Budgeting
Certification
Bachelor of Faculty of commerce, Ain shams university 2012
Additional Information
- CV
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Sports
Football
Wrestling
Swimming
Running
Tennis
Basketball
Volley Ball
GYM
Timeline
Assistant manager
Herfy Restaurant
01.2023 - Current
Crew supervisor and Assistant manager
Americana Company, KFC Restaurants
08.2020 - 11.2021
Crew Supervisor
Americana Company, KFC Restaurants
09.2018 - 08.2020
Crew Cashier
KFC
10.2017 - 09.2018
Financial Accountant
Argo chemical Company
11.2014 - 08.2017
Site Accountant
08.2012 - 09.2014
Bachelor of Commerce - Accounting
Ain Shams University, Faculty of Commerce
10.2008 - 07.2012