Mahmoud Samir ElRaggal

• Wham clinics:

Design and Implementing Call Center (XCALLY contact system), rebuild IT infrastructure for 8 branches, and design and implement two new branches.

• Adel Abu Hassan Clinic: Design and Implementing Call Center.
• Abu Zaid Pharmacy Group: Design and Implementing Call Center.
• Dream Hospital: Implementing VOIP system (Yeastar IP PBX).
• Swan Clinic Center: Design and Implementing IT infrastructure.
• Andalusia Clinics for kids’ wellness (Polyclinic):-

Planning, and designing all IT infrastructure (Passive, Data Center, Servers, and Services).

Task Owner to issue BOQ.

Supervise on (Passive teams – System and Network teams).

Coordinating with another team to complete within the required time plan.

• Andalusia Family wellness (Polyclinic):-

Planning, and designing all IT infrastructure (Passive, Data Center, Servers, and Services).

Task Owner to issue BOQ.

Supervise on (Passive teams – System and Network teams).

Coordinating with another team to complete within the required time plan.

• Andalusia Clinics for Ladies Wellness (Polyclinic):-

Planning, and designing all IT infrastructure (Passive, Data Center, Servers, and Services).

Task Owner to issue BOQ.

Supervise on (Passive teams – System and Network teams).

Coordinating with another team to complete within the required time plan.

• Andalusia New Hai Al Jamea Hospital (In progress)

Planning, and designing all IT infrastructure (Passive, Data Center, Servers, and Services).

Task Owner to issue BOQ.

Supervise on (Passive teams – System and Network teams).

Coordinating with another team to complete within the required time plan.

• Responsible for the infrastructure of the group's branches in Saudi Arabia, which fall under everything related to the following networks, systems, and new needs from Business
• Ensure system performance and SLAs are met
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Lead IT asset management team to ensure assets' full life cycle value is achieved
• Manage strategic relationships with key IT product and service providers
• Provide in-depth technical expertise for both tactical and operational initiatives
• A provision in close cooperation with third-party service providers an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
• Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness
• Participate in IT strategy planning activities
• Responsible for designing and troubleshooting KSA part of the group's global network of IT services to meet the functional objects of the business
• Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness
• Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks
• Work closely with project team members and line managers for time allocation and prioritization
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
• Participate in the budget process

• Managing information technology and computer systems
• Controlling and evaluating IT and electronic data operations
• Managing IT staff
• Ensure the security of data, network access, and backup systems
• Plan, organize, controlled, and evaluate IT and electronic data operations
• Handle annual budget and ensure cost effectiveness
• Head Of Section Network & System
• Andalusia Group for Medical Services
• Creating and implementing the organization’s IT policy and best practice manuals
• Creating workshops and training programs for staff
• Organizing and establishing deadlines for major IT projects such as system updates, migrations, upgrades, and outages
• Managing and reporting on the IT budget’s allocation
• Advising the IT staff
• Looking for opportunities to train and build teamwork skills

• Install and support LANs, WANs, network segments, Internet, and intranet systems
• Install and maintain network hardware and software
• Analyze and isolate issues
• Monitor networks to ensure security and availability to specific users
• Evaluate and modify the system's performance
• Identify user needs
• Determine network and system requirements
• Maintain the integrity of the network, server deployment, and security
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
• Design and deploy networks
• Perform network address assignment
• Assign routing protocols and routing table configuration
• Assign configuration of authentication and authorization of directory services
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
• Maintain network servers such as file servers, Mail servers, VPN gateways, and intrusion detection systems
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches
• Administer IP telephone services (Avaya G450) & call center services (Ela)
• Design and implement live Surgery
• Design and implement and troubleshoot the wireless system
• Design and implement new services
• Design and implement infrastructure for new sites and server room
• Monitor all network devices, servers, storage, ups, and any services
• Monitor, maintain, design, and Implement Backup solution
• Develop ITIL Process design, implement and follow up 5 processes.
• Egyptian integrated solution

• Maintenance and supporting Internal and external contracts.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring hardware and software.
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time.