Mahmoud Younes Saleh Qishawi
Riyadh,Saudi Arabia
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Loyalty Program Manager
Oud Elite Company
Riyadh, Riyadh Region
01.2020 - Current
- Analyzed customer needs and behaviors to enhance loyalty.
- Designed incentive mechanisms (discounts, points, rewards).
- Monitored program performance using customer data.
- Analyzed reports to measure the program's success and effectiveness.
- Suggested improvements based on customer feedback and data.
- Enhanced customer interaction with the program.
- Maintained communication with customers to understand their expectations.
- Provided technical support for program-related inquiries.
- Created marketing campaigns to increase customer participation.
- Regularly informed customers about new features and offers.
- Leveraged digital channels to attract new customers and retain existing ones.
- Managed the program’s budget and ensured compliance.
- Researched best practices in loyalty programs from competitors.
- Coordinated with different departments for seamless implementation.
Customer Service Supervisor
Oud Elite Company
Riyadh, Riyadh Region
12.2017 - 01.2020
- Led and directed the customer service team to achieve performance and quality goals.
- Assigned tasks efficiently among team members.
- Trained and developed customer service employees.
- Monitored team performance using KPIs (response time, issue resolution rates, customer satisfaction).
- Reviewed calls and messages to ensure service quality.
- Provided periodic reports to management on team performance.
- Handled escalated complaints and complex customer issues.
- Ensured swift problem resolution for customer satisfaction.
- Analyzed customer feedback to identify areas for improvement.
- Developed policies and procedures to enhance service quality.
- Coordinated with sales, operations, and marketing teams to improve customer experience.
- Managed work schedules to ensure service coverage.
- Ensured employee attendance and discipline.
- Provided the team with necessary tools and resources.
Customer Service Specialist
Oud Elite Company
Riyadh, Riyadh Region
03.2015 - 12.2017
- Provided customer support via email, phone calls, and document management.
- Resolved customer complaints and inquiries.
- Followed up on online store shipments with delivery companies.
- Logged customer inquiries and complaints in the system.
- Ensured customer expectations were met or exceeded.
- Conducted post-resolution follow-ups to ensure customer satisfaction.
- Adhered to company standards in customer interactions.
- Coordinated with the sales and technical support teams when needed.
- Documented solutions and updated customer records.
Perfume Salesman
Oud Elite Company
Riyadh, Riyadh Region
01.2013 - 03.2015
- Assisted customers in selecting suitable perfumes based on their preferences.
- Provided detailed information about perfumes, including scent concentration and longevity.
- Promoted new products and special offers.
- Persuaded customers to purchase through compelling explanations.
- Worked to achieve daily and monthly sales targets.
- Allowed customers to test perfumes through direct sampling.
- Educated customers on how to use perfume for optimal results.
- Displayed perfumes attractively on shelves to boost sales.
- Maintained cleanliness and organization of the sales area.
- Monitored stock levels and reported restocking needs.
- Recorded sales using POS systems and ensured accurate invoicing.
Education
Bachelor’s in Business Administration - accounting
Arab academy for science, technology maritime tran
Egypt 09.2006 - 09.2010
Skills
- Problem-solving ability
- Attention to detail
- Leadership skills
- Commitment to deadlines and responsibility
- Teamwork
- Proficiency in PowerPoint, Word, and Excel
- Project management
- Budget management
- Risk assessment
Languages
Arabic
Fluent
English
Upper intermediate
Certification
- Course in Human Resources – News Center, Cairo (2011)
- Certified Professional Financial Accountant – Al-Attar Center for Computer and Business Administration (2011)
- Diploma in Electronic Accounting Programs (QuickBooks, Peachtree, Accounting) – American International Academy (2012)
Timeline
Loyalty Program Manager
Oud Elite Company
01.2020 - Current
Customer Service Supervisor
Oud Elite Company
12.2017 - 01.2020
Customer Service Specialist
Oud Elite Company
03.2015 - 12.2017
Perfume Salesman
Oud Elite Company
01.2013 - 03.2015
Bachelor’s in Business Administration - accounting
Arab academy for science, technology maritime tran
09.2006 - 09.2010
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