MAHRAN SHBAIR
JEDDAH,Saudi Arabia
Summary
Creative person with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Customer-oriented, strategic-thinking and meticulous sales professional with over 13 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into Sales and Technical role with dynamic organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Key Account Manager
SMART DIRECTIONS GROUP
Jeddah, Saudi Arabia
05.2022 - Current
- Cultivated and sustained critical partnerships with clients to support consistent satisfaction.
- Collaborated with sales team to onboard and integrate new customers.
- Developed and implemented marketing strategies and activities, directly increasing sales by 60%.
- Distilled market data and trends to produce detailed reports.
- Formulated and implemented successful account strategies to drive continuous improvement, profitability and growth.
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account.
- Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
- Communicated new products and services to drive customer interest and boost sales.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Provided first-class client services, from onboarding to daily account management.
- Supported proposal development and implemented contractual agreements.
- Launched digital marketing campaign and virtual engagement initiatives to increase product uptake across key accounts.
- Maintained advanced product and industry trend knowledge, performing regular market research to enhance company offerings.
- Analysed market and competitor research to identify customer prospects.
- Reviewed established objectives and action plans on monthly basis to verify alignment with client needs.
- Employed exceptional rapport-building skills to nurture key relationships.
- Identified expansion opportunities, developing existing product ranges and increasing stockists to drive sales.
- Assessed and interpreted market information to anticipate and respond to trends.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Identified new prospects and executed cold calls to grow and develop pipeline.
Technical Sales Manager
AIC
Jeddah, Saudi Arabia
01.2021 - 04.2022
- Maintained expert-level knowledge of product and service offerings.
- Promoted information and communications technology goods and services to drive revenue.
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
- Completed sales contracts and collected customer signatures to close sales.
- Built rapport with new and existing customers to boost client retention.
- Provided specialized information related to technical equipment, supplies and services.
- Enforced compliance with manufacturer recommendations and regulatory requirements.
- Negotiated prices and credit terms to provide favorable and profitable options.
- Built and utilized lead pipeline to solicit new orders and accounts.
- Collaborated with marketing team to strategies and implement marketing campaigns.
- Supervised junior team members and mentored in sales strategy to enhance performance.
- Coordinated and followed up with equipment installations and service appointments.
- Offered promotional discounts and incentives to encourage sales.
- Drafted competitive price quotes to illustrate fee structures for potential customers.
- Updated customer records and used data to prepare detailed sales reports.
- Responded to customer inquiries for sales information, pricing structures and product details.
- Provided specialised information related to technical equipment, supplies and services.
Sr. Sales Engineer
Spectra International
Jeddah, Saudi Arabia
04.2018 - 12.2020
- Collaborated with sales executive to devise methods and techniques for complicates sales cycles.
- Used strategic tactics in lead and sales generation processes, assisting department success against established targets.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Achieved record revenue in required timeframe using targeted business development strategies.
- Maintained and demonstrated outstanding product knowledge, securing target sales to aid team success in achieving goals.
- Managed and interpreted needs of clients to cultivate productive working relationships.
- Led customer trials to demonstrate value, features and capability of product and services.
- Pitched and presented product information and configuration to customers.
- Assisted clients to select products or services best suited to needs.
- Technically advised multidisciplinary team regarding functional aspects of products through complete sales cycle.
- Gathered and analyzed competitive intelligence to develop next course of action.
- Oversaw and performed product training for team members to determine consistency in product expertise and consultancy.
- Delivered monthly revenue through developed sales, relationship-building and negotiation abilities.
- Exceeded monthly KPI targets through astute new business generation and expert sales strategy.
- Led Proof of Concept evaluations to better understand requirements in marketplace.
- Managed a diverse portfolio accounts across sales patch, consistently meeting company demands.
- Promoted add-on sales, encouraging additional spending for continued revenue growth.
Assistant Project Manager
AMB Group
Jeddah, Saudi Arabia
02.2017 - 05.2018
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Managed scopes and deadlines using different project management methods.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Negotiated with suppliers to reduce costs.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
- Developed analytics tools to track project progress and impact.
- Secured new business opportunities by conducting research and networking.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Managed desires and expectations for key stakeholders across numerous high-value projects.
- Reduced downtime with effective scheduling and resourcing.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Achieved high client satisfaction through consistent delivery and communication.
- Delivered on revenue targets and service KPIs.
- Analysed industry trends to identify process improvements and business opportunities.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Reduced costs by allocating site resources and subcontractors for strict budget controls.
- Built company reputation by managing and successfully delivering projects.
Presales Engineer
Secutronic
Jeddah, Saudi Arabia
01.2015 - 01.2017
- Define customer business problem in a technical context
- Refine and research technical requirements of the opportunity
- Define solution options and articulate the benefits of a Company solution
- Keep current on the technological capabilities and limitations of key competitors
- Help the Account Team to identify potential gaps in the customer’s network to create opportunities to enlarge the sales base.
- Support the account team helping them to drive and accelerate winning sales strategies, participating in demos, trade shows and training sessions for partners and customer.
- Offered promotional discounts and incentives to encourage sales.
- Completed sales contracts and collected customer signatures to close sales.
- Recorded customer and product data in relationship management software.
- Promoted information and communications technology goods and services to drive revenue.
Project Engineer
Secutronic
Jeddah, Saudi Arabia
01.2010 - 12.2014
- Working as a Senior Electrical Project Engineer reporting directly to the Project Director.
- Design Development of ELV/Low current systems, Reviewing of Design Drawings, Material submittals, Design submittals, project specifications, vendor compliance statements
- Developing Project plans and schedules in accordance with the Master Program of the Project with respect to the scope of work.
- Attending client meetings to discuss and coordinate Design/Engineering drawings development. Material submittals and their approvals, BOQ Estimation, and procurement.
- Managing and assigning workloads and resources directly to site engineers leading electrical teams and providing engineering and technical support to all the electrical work groups at the site
- Monitoring and coordinating with site execution teams for progress and quality inspections on regular basis along with coordination of work with other trades.
Technology Specialist
Computer Support House
Jeddah, Saudi Arabia
08.2007 - 12.2009
- Provide IT Consultancy Services to the customers to help for professional
- Provide IT services to the customers for the following products:
- Microsoft Exchange 2007 (Installation, Configuration, implementation, Troubleshooting & Solving issues)
- Microsoft ISA 2006 (Installation, Configuration, Implementation, Troubleshooting & Solving Issues)
- Windows Active Directory & DNS (Installation, Configuration, Implementation, Troubleshooting & Solving Issues)
- McAfee Total protection including (ePO Management console, Virus scan enterprise, Anti spy ware enterprise & Group shield Anti Spam for Exchange, Quarantine Manager & Host intrusion prevention)(Installation, Configuration, Implementation, Troubleshooting & Solving Issues)
- McAfee Security Inter net Gateway SIG with Operating System EWS
- 5.5 (Email & Web Security) (Installation, Configuration, Implementation, and Troubleshooting & Solving Issues).
Education
Master of Business Administration - Business , Marketing , Management
International Business Academy of Switzerland
Switzerland 01.2023 -
Bachelor of Business Administration - Business
International Business Academy of Switzerland
Switzerland 04.2001 -
Diploma - Information Technology
Arab Community College
Jordan06.2007
Skills
- Data management
- Staff development
- Team leadership
- Team liaison
- Project management
- Strong verbal communication
- Powerful negotiator
- Conflict resolution
- Leadership and group management skills
- Computer literate
- Team player and productive under pressure and would not mind walking the extra mile
- Strategic thinking and problem solving
- Go-to-Market Strategy
- Market Analysis
- Key Account Management
Languages
Arabic
Native
English
Advanced
Certification
- Huawei Datacom & Transmission Training
- Huawei HCIA-Security V4.0
- Huawei Computer Networks Course
- SIEMENS XLS/XLSV Fire Alarm System, DubaiUnique & Key Features of FireFinder XLS/XLSV system.The Modules & Device for Basic FireFinder XLS System.Advance Tools (Such as DPU , Battery Calculator etc).System Enclosures & Accessories. Expansion Cards & Modules for FireFinder XLS System.
- Tyco CEM AC2000 Access Control, Jeddah, Saudi Arabia
- Milestone Xprotect Corporate & Expert 2014, Khobar, Saudi Arabia
- Honeywell Security Sales and Design of Security system.
Timeline
Master of Business Administration - Business , Marketing , Management
International Business Academy of Switzerland
01.2023 -
Key Account Manager
SMART DIRECTIONS GROUP
05.2022 - Current
Technical Sales Manager
AIC
01.2021 - 04.2022
Sr. Sales Engineer
Spectra International
04.2018 - 12.2020
Assistant Project Manager
AMB Group
02.2017 - 05.2018
Presales Engineer
Secutronic
01.2015 - 01.2017
Project Engineer
Secutronic
01.2010 - 12.2014
Technology Specialist
Computer Support House
08.2007 - 12.2009
Bachelor of Business Administration - Business
International Business Academy of Switzerland
04.2001 -
Diploma - Information Technology
Arab Community College
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