Summary
Overview
Work history
Education
Skills
Languages
Timeline
Volunteer
Omar  Harb

Omar Harb

Al Hufuf,Saudi Arabia

Summary

Results-oriented Branch Manager specialising in planning and managing total operations. Analytical and detail-orientated with over 17 years of experience..

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships.

Driven Branch manager with17-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Familiar with best practices in financial administration.

Talented Branch manager successfully improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Demonstrated skills motivating teams using transformational leadership

Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Branch Manager

KAFCO Kitchen Furniture & Solutions
Al Hufuf, Eastern Province
09.2009 - 12.2023
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
  • Performed monthly and quarterly employee performance appraisals.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Supportively directed a team of 3 Relationship Managers.
  • Identified new business leads and achieved high conversion rates to exceed growth targets.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Built and nurtured customer relationships to retain business and loyalty.
  • Negotiated supplier agreements to achieve cost-effective outcomes.
  • Managed branch with average of near 2M SAR to 3M SAR in monthly deposits.
  • Evaluated staff and customer feedback to improve branch operations.
  • Addressed staff development concerns and implemented training to bridge learning gaps.
  • Oversaw a branch team consisting of 5 customer service representatives
  • Worked with director to set performance standards.
  • Used social media platforms to promote products and services to target audiences.
  • Motivated sales teams to deliver faultless service, uplifting account activity.
  • Maintained detailed records of branch activities.
  • Set team performance goals and monitored progress to encourage attainment.
  • Monitored industry trends to remain ahead of competitor activity.

Branch Sales Manager

Kafco Kitchen Furniture & Solutions
Al Hufuf, Eastern Province
11.2006 - 08.2009
  • Organised regular coaching and training exercises with staff to build motivation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Received superior customer service satisfaction scores
  • Increased overall annual sales70% by incorporating several quality process improvements within the branch.

Education

Diploma - Hotel And Hospitality Management

Higher Institute Of Hotel And Tourism Sciences
Aleppo, Syria
09.1998 - 08.2002

Skills

  • Salesforce
  • Energetic
  • Organised and efficient
  • Business development
  • Complex problem solving
  • High-value project management
  • Relationship management
  • Customer service awareness
  • Excellent time management skills
  • Business development expertise
  • Engaging leadership style
  • Proficient in MS Office
  • Proficient in Design Programs
  • Multi-tasking ability
  • Customer service
  • Sales expertise
  • Employee management
  • Flexible
  • Strong team-builder
  • Sales professional

Languages

English
Upper intermediate
Arabic
Native

Timeline

Branch Manager

KAFCO Kitchen Furniture & Solutions
09.2009 - 12.2023

Branch Sales Manager

Kafco Kitchen Furniture & Solutions
11.2006 - 08.2009

Diploma - Hotel And Hospitality Management

Higher Institute Of Hotel And Tourism Sciences
09.1998 - 08.2002
Omar Harb