Mai AlTurki
Riyadh,saudi arabia
Summary
Accomplished professional specializing in project management and continuous improvement, showcasing strong leadership and a commitment to dependability. Proven track record in delivering business solutions through analytical thinking, data analysis, and effective risk management. Skilled in IT change management and fostering team collaboration to enhance customer focus.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Case Analyst Specialist
Saudi Authority for Intellectual Property (SAIP)
2021.03 - Current
- Lead intellectual property (IP) enforcement activities for the software and digital content sectors, including conducting investigations, analyzing case documentation, and preparing detailed technical reports in alignment with applicable laws and regulations.
- Execute online anti-piracy operations targeting illicit websites, developing frameworks, deploying tools, and ensuring timely action in line with enforcement timelines.
- Develop, enhance, and standardize digital operating procedures by conducting process analysis, international benchmarking, and integration of best practices to support automation, system interoperability, and continuous operational improvement.
- Serve as a core member of the Ignite Project Team, a national digital content initiative, supporting digital transformation objectives & IP protection efforts through case analysis, enforcement strategy, and awareness programs, including advisory clinics and educational workshops.
- Supervise and mentor technical teams, reviewing reports and deliverables, and authorizing resolutions for complex IP issues within the software and digital content sectors.
System Administrator – Backup & Storage
Saudi Business Machine Limited (SBM)
2018.04 - 2021.02
- Installed and configured IBM Spectrum Protect backup and archive client on Windows and Linux.
- Created backup, restore, and replication jobs using IBM Spectrum Protect and Veeam.
- Monitored workloads daily via Operations Center and Veeam Console for workstation SAP systems and VMs.
Team Leader of Service Desk
Saudi Business Machine Limited (SBM)
2018.04 - 2021.02
- Monitored daily service desk operations across support queues and tickets.
- Held weekly meetings with branch teams in Riyadh, Jeddah, and Khobar.
- Managed IT asset records, tracking hardware lifecycle and allocation details.
IT Technical Support Specialist
Saudi Business Machine Limited (SBM)
2017.09 - 2018.03
- Diagnose hardware and software faults using structured troubleshooting steps.
- Install and configure operating systems and applications for end users.
- Edit SAP user profiles, add roles, and reset passwords as required.
Education
Bachelor degree - Computer Science
Imam University
Riyadh /2012 - /2017
Skills
- Project management
- Continuous improvement
- Time management
- Team collaboration
- Leadership skills
- Data analysis
- Analytical thinking
- Dependability and professionalism
- Business solutions
- Risk oversight
- IT change management
- Customer focus
Certification
- Project Manager Professional (PMP).
- PgMP Certification Training.
- Agile Project Management.
- ITIL Foundation in IT Service Management.
- DL101- Interdiction of intellectual property.
- IBM Spectrum Protect Advance (Implementation, Administrator, Troubleshooting).
Languages
English
Intermediate
Timeline
Case Analyst Specialist
Saudi Authority for Intellectual Property (SAIP)
2021.03 - Current
System Administrator – Backup & Storage
Saudi Business Machine Limited (SBM)
2018.04 - 2021.02
Team Leader of Service Desk
Saudi Business Machine Limited (SBM)
2018.04 - 2021.02
IT Technical Support Specialist
Saudi Business Machine Limited (SBM)
2017.09 - 2018.03
Bachelor degree - Computer Science
Imam University
/2012 - /2017