Summary
Overview
Work History
Education
Skills
Software
Timeline
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MAID SALEH ALYAHYA

Information Technology(IT)
Riyadh

Summary

Graduated from computer science aspiring to become professional information technology (IT) .strong work ethic and effective communication are some of my strongest qualities. Well-versed in numerous programming languages including HTML5, python,java,c++ and CSS. Strong background in project management and customer relations

Overview

4
4
years of professional experience
2
2
Languages

Work History

Application Support Specialist

Almunajem Foods Company
01.2021 - Current
  • MYSQL Server database and production a application and web site for the specific government
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Installed, configured and provided ongoing configuration management for Number custom applications.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Used Software to track, maintain and update trouble tickets.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by Number%.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Provided training to end users on new and updated systems and software.
  • Provided updated patches for operating systems and system configuration to improve efficiency Number%.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Application Support Specialist

Head Office Education Department
07.2019 - 08.2019


  • RECOMMENDATION, Mona
  • Al-Shaigi I commend the ability of Trainee meiad to fully implement all the tasks assigned to her
  • The trainee is distinguished by her professional competence in her performance, activity and enthusiasm to learn the new, Department in Unaizah - 2 Year At
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Used Software to track, maintain and update trouble tickets.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by Number%.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Provided updated patches for operating systems and system configuration to improve efficiency Number%.
  • Provided training to end users on new and updated systems and software.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Assisted in development of system security protocols.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Bachelor of Science - Computer science

Al Qassim University

Skills

    Tame worker

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Software

Java

Python

HTML

C

CSS

PHP

MICROSOFT OFFICE

Timeline

Application Support Specialist

Almunajem Foods Company
01.2021 - Current

Application Support Specialist

Head Office Education Department
07.2019 - 08.2019

Bachelor of Science - Computer science

Al Qassim University

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MAID SALEH ALYAHYA Information Technology(IT)