Summary
Overview
Work history
Education
Skills
Languages
Key Strengths & Personal Attributes
Timeline
Generic

Maimoona Karim

Al Khobar,Saudi Arabia

Summary

Accomplished professional with extensive expertise in e-commerce customer service, digital communication, and training design & facilitation. Demonstrates proficiency in CRM tools, online order & fulfilment support, and event coordination. Skilled in campaign coordination, data analysis, and user feedback integration to enhance customer journey mapping and product presentation. Adept at content strategy using MS Office Suite, Google Workspace, Shopify, WordPress, and social commerce platforms. Strong communication and digital presentation skills complement a detail-oriented approach to problem-solving. A published author with a passion for mentoring and adaptive learning in new technologies. Career goals include leveraging skills in e-commerce helpdesk principles to drive innovative solutions within dynamic teams.


Overview

11
11
years of professional experience

Work history

Trainings Manager

Business System Training Center
08.2023 - 07.2025
  • Leading development and delivery of training content, including virtual modules aligned with business and service excellence goals.
  • Coordinating digital learning journeys for teams to adapt to e-commerce tools and customer service trends.
  • Supporting internal adoption of CRM systems and client experience tools.

Hospitality & Events Instructor

International Technical Female College
01.2020 - 12.2022
  • Delivered technical and soft skills training to young women entering the service sector, including elements relevant to online customer care.
  • Organized digital and hybrid events, building experience in virtual event tools and coordination.

Operations Manager

Alloush Al Khobar Trading Est.
12.2016 - 12.2019
  • Oversaw customer experience and logistics—skills applicable to e-commerce fulfillment and support.
  • Worked closely with clients and backend teams to ensure smooth, timely delivery and problem resolution.

Trainer – Guest Relations & Events

Al Gosaibi Sports Center
12.2015 - 12.2019
  • Trained staff on delivering consistent service excellence, with a focus on response time and complaint resolution—key metrics in e-commerce CX.

Customer Service Representative

Arab National Bank
12.2014 - 12.2015
  • Provided high-volume support to customers across channels—email, phone, and in-branch—building strong foundations for omnichannel service roles.

Education

MBA - in progress

University of Karachi

BS (Hons) - Sociology

University of Karachi

TESOL/TEFL Certification - undefined

International Open Academy

Event & Hospitality Management - undefined

Event Trix

IELTS - 7.0 Bands

British Council

Skills

  • E-commerce Customer Service
  • Digital Communication
  • CRM Tools
  • Online Order & Fulfillment Support
  • Campaign Coordination
  • Data Analysis
  • User Feedback Integration
  • Customer Journey Mapping
  • Shopify
  • E-commerce Helpdesk Principles
  • Strong Communication
  • Digital Presentation Skills
  • Problem-solving
  • Detail-oriented
  • Fast Learner
  • Adaptive to New Tech

Languages

English
Fluent
Arabic
Intermediate
Urdu
Native

Key Strengths & Personal Attributes

  • Strong communication & digital presentation skills
  • Problem-solving under pressure
  • Team player with a mentoring approach
  • Fluent in English & Urdu
  • Detail-oriented, fast learner, and adaptive to new tech
  • Published author in national magazines

Timeline

Trainings Manager

Business System Training Center
08.2023 - 07.2025

Hospitality & Events Instructor

International Technical Female College
01.2020 - 12.2022

Operations Manager

Alloush Al Khobar Trading Est.
12.2016 - 12.2019

Trainer – Guest Relations & Events

Al Gosaibi Sports Center
12.2015 - 12.2019

Customer Service Representative

Arab National Bank
12.2014 - 12.2015

TESOL/TEFL Certification - undefined

International Open Academy

Event & Hospitality Management - undefined

Event Trix

MBA - in progress

University of Karachi

BS (Hons) - Sociology

University of Karachi

IELTS - 7.0 Bands

British Council
Maimoona Karim