Maimoona Karim
Al Khobar,Saudi Arabia
Summary
Accomplished professional with extensive expertise in e-commerce customer service, digital communication, and training design & facilitation. Demonstrates proficiency in CRM tools, online order & fulfilment support, and event coordination. Skilled in campaign coordination, data analysis, and user feedback integration to enhance customer journey mapping and product presentation. Adept at content strategy using MS Office Suite, Google Workspace, Shopify, WordPress, and social commerce platforms. Strong communication and digital presentation skills complement a detail-oriented approach to problem-solving. A published author with a passion for mentoring and adaptive learning in new technologies. Career goals include leveraging skills in e-commerce helpdesk principles to drive innovative solutions within dynamic teams.
Overview
11
11
years of professional experience
Work history
Trainings Manager
Business System Training Center
08.2023 - 07.2025
- Leading development and delivery of training content, including virtual modules aligned with business and service excellence goals.
- Coordinating digital learning journeys for teams to adapt to e-commerce tools and customer service trends.
- Supporting internal adoption of CRM systems and client experience tools.
Hospitality & Events Instructor
International Technical Female College
01.2020 - 12.2022
- Delivered technical and soft skills training to young women entering the service sector, including elements relevant to online customer care.
- Organized digital and hybrid events, building experience in virtual event tools and coordination.
Operations Manager
Alloush Al Khobar Trading Est.
12.2016 - 12.2019
- Oversaw customer experience and logistics—skills applicable to e-commerce fulfillment and support.
- Worked closely with clients and backend teams to ensure smooth, timely delivery and problem resolution.
Trainer – Guest Relations & Events
Al Gosaibi Sports Center
12.2015 - 12.2019
- Trained staff on delivering consistent service excellence, with a focus on response time and complaint resolution—key metrics in e-commerce CX.
Customer Service Representative
Arab National Bank
12.2014 - 12.2015
- Provided high-volume support to customers across channels—email, phone, and in-branch—building strong foundations for omnichannel service roles.
Education
MBA - in progress
University of Karachi
BS (Hons) - Sociology
University of Karachi
TESOL/TEFL Certification - undefined
International Open Academy
Event & Hospitality Management - undefined
Event Trix
IELTS - 7.0 Bands
British Council
Skills
- E-commerce Customer Service
- Digital Communication
- CRM Tools
- Online Order & Fulfillment Support
- Campaign Coordination
- Data Analysis
- User Feedback Integration
- Customer Journey Mapping
- Shopify
- E-commerce Helpdesk Principles
- Strong Communication
- Digital Presentation Skills
- Problem-solving
- Detail-oriented
- Fast Learner
- Adaptive to New Tech
Languages
English
Fluent
Arabic
Intermediate
Urdu
Native
Key Strengths & Personal Attributes
- Strong communication & digital presentation skills
- Problem-solving under pressure
- Team player with a mentoring approach
- Fluent in English & Urdu
- Detail-oriented, fast learner, and adaptive to new tech
- Published author in national magazines
Timeline
Trainings Manager
Business System Training Center
08.2023 - 07.2025
Hospitality & Events Instructor
International Technical Female College
01.2020 - 12.2022
Operations Manager
Alloush Al Khobar Trading Est.
12.2016 - 12.2019
Trainer – Guest Relations & Events
Al Gosaibi Sports Center
12.2015 - 12.2019
Customer Service Representative
Arab National Bank
12.2014 - 12.2015
TESOL/TEFL Certification - undefined
International Open Academy
Event & Hospitality Management - undefined
Event Trix
MBA - in progress
University of Karachi
BS (Hons) - Sociology
University of Karachi
IELTS - 7.0 Bands
British Council