Accomplished professional with extensive expertise in e-commerce customer service, digital communication, and training design & facilitation. Demonstrates proficiency in CRM tools, online order & fulfilment support, and event coordination. Skilled in campaign coordination, data analysis, and user feedback integration to enhance customer journey mapping and product presentation. Adept at content strategy using MS Office Suite, Google Workspace, Shopify, WordPress, and social commerce platforms. Strong communication and digital presentation skills complement a detail-oriented approach to problem-solving. A published author with a passion for mentoring and adaptive learning in new technologies. Career goals include leveraging skills in e-commerce helpdesk principles to drive innovative solutions within dynamic teams.