Maitham Mubarak Alnuwaiser
Khobar,Saudi Arabia
Summary
Experienced professional with a strong background in guest relations, clerical support, and customer service. Proficient in Microsoft Office Suite, with notable skills in file organization, spreadsheet tracking, and data entry. Demonstrated ability to manage time effectively, work under pressure, and lead teams. Adept at appointment scheduling, email communication, and invoice processing. Committed to maintaining high hospitality standards and building positive customer relationships. Career goal includes advancing into a leadership role within the administrative or hospitality sectors.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Walaa Cooperative Insurance Company
Khobar, Eastern Province
08.2024 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organized reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Acted as first point of contact for wide range of personnel.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Front Office Receptionist
Le Meridien AlKhobar
AlKhobar
01.2021 - 07.2024
- Reviewed account information and charges with guests during check-out
- Verified guest's method of payment and followed established credit-checking procedures
- Developed rapport with guests by handling difficult issues quickly and with professionalism.
- Managed front office operations by maintaining a professional and welcoming environment.
- Assisted visitors with queries for improved customer service experience.
- Routed calls to relevant departments, ensuring efficient communication flow.
- Maintained confidentiality with handling sensitive documents and correspondence.
- Ensured accurate information dissemination by updating notice boards regularly.
Guest Reception Agent
RadissonBlue Hotel
Dhahran
09.2019 - 12.2020
- Reviewed account information and charges with guests during check-out
- Verified guest's method of payment and followed established credit-checking procedures
- Developed rapport with guests by handling difficult issues quickly and with professionalism.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Senior Secretary
Tadarees Najd
AlAhsa
02.2016 - 08.2019
- Enhanced office efficiency by managing correspondence, filing systems and project schedules.
- Scheduled meetings for streamlined communication between executives and clients.
- Organized travel arrangements to ensure seamless business trips for senior management.
- Prepared detailed reports with data analysis, aiding strategic decision-making processes.
- Drafted professional correspondence, ensuring clear and effective communication.
- Maintained confidentiality of documents, contributing to the reputation of the firm.
Education
Bachelor of Arts (B.A.) - English and Translation -
Saudi Electronic University
Dammam, Saudi Arabia 03.2016 - 05.2020
Skills
- Guest relations
- File organization
- Clerical support
- Spreadsheet tracking
- Mail coordination
- Microsoft office
- Time management
- Leadership
- Working under pressure
- Customer service
- Microsoft office proficiency
- Appointment scheduling
- Multitasking efficiency
- Visitor management
- Mail sorting and distribution
- Meeting room preparation
- Customer relationship building
- Data protection
- Email communication
- Word processing
- Invoice processing
- Billing experience
- Hospitality standards
- Flexible
- Data Entry
- Microsoft Office Suite
Languages
English
Advanced
Arabic
Fluent
Timeline
Receptionist
Walaa Cooperative Insurance Company
08.2024 - Current
Front Office Receptionist
Le Meridien AlKhobar
01.2021 - 07.2024
Guest Reception Agent
RadissonBlue Hotel
09.2019 - 12.2020
Bachelor of Arts (B.A.) - English and Translation -
Saudi Electronic University
03.2016 - 05.2020
Senior Secretary
Tadarees Najd
02.2016 - 08.2019
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