MAJED ALDAHRAH
IT Technical Support specialist
Jeddah
Summary
Technical support professional with more than 10 years of experience. Classified by the Saudi Council of Engineers. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Recently interested in the science of aviation. Carries Aircraft Dispatcher License No. 22556 from GACA
Overview
14
14
years of professional experience
Work History
IT Support Specialist Digitization
TAHAKOM under Purity for information technology
Jeddah
02.2024 - Current
IT Technical Support Specialist -Desk Side Support
Mobily - GTEL Contract
Riyadh
12.2022 - Current
- Providing technical support to Mobily employees remotely by telephone, remote screen sharing, or by visiting them within SLA.
- We receive support requests and follow them up through the Remedy portal
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Configured user accounts in Active Directory and other directory services platforms.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Configure the new laptop for new employees in Mobily and support them to start
- Work with all other IT departments to ensure that errors are resolved. like cyber security-network and others.
IT Technical Support Specialist
SNB Saudi National Bank temporary contract for 45 Days - One dimension company
Eastern Province
08.2022 - 10.2022
IT Technical Support Officer.
iWeaver - ALNASIJ CO.
JEDDAH
01.2013 - 06.2022
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Maintenance - Genius Bar & Customer Service
iWeaver - ALNASIJ CO.
Jeddah
04.2011 - 12.2012
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
Salesman and Cashier
iWeaver - ALNASIJ CO.
Jeddah
04.2010 - 04.2011
Educated customers on product features and technical details to highlight benefits.
Education
Intermediate University Degree - Computer Science - Technical Support
College of Communications And Electronics
Jeddah12.2012
Cisco CCNA 200-301 Network Training Course, 60 Training Hours - CISCO CCNA 200-301
Abadnet Institute
Jeddah07.2022
CCNA Exploration: Network Fundamentals
Cisco Networking Academy
2012
IT Essentials: PC Hardware and Software
Cisco Networking Academy
2012
Human Factors in Aviation Approved By EASA
European Aviation Safety Agency
Jeddah2017
AIRCRAFT DISPATCHER CERTIFICATION COURSE
Nexus
2016
Skills
- Mac OS Apple and windows specialist MS Office proficiency
- Language :Arabic (excellent) English (excellent in work field)
- Helpdesk Expert
- Technical Troubleshooting
- CISCO CCNA
- Customer Success Management within SLA
- Microsoft Outlook
- User Support
- Technical Support
- Hardware Diagnostics
- Performance Testing
- Software Installation
- Data Recovery
- Issue Troubleshooting
- DHCP/DNS Ethernet and Firewall Proficient
- IT Support
- Work under pressure
- Vast technical Knowledge
- LightSpeed POS Expert and ERP system
- Time Management
- Commitment to the work time
- Team-worker
- Focused on quality in work
- Good communicator
- Quick learner
- Team-worker
Additional Information
- LinkedIn Profile: linkedin.com/in/majedaldhrah/
- Place of Birth: Saudi Arabia - Jeddah
- Nationality : Yemen
- Marital Status: Single
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased number of resolved job tickets by 10% over previous year.
Languages
Arabic
Native language
Timeline
IT Support Specialist Digitization
TAHAKOM under Purity for information technology
02.2024 - Current
IT Technical Support Specialist -Desk Side Support
Mobily - GTEL Contract
12.2022 - Current
IT Technical Support Specialist
SNB Saudi National Bank temporary contract for 45 Days - One dimension company
08.2022 - 10.2022
IT Technical Support Officer.
iWeaver - ALNASIJ CO.
01.2013 - 06.2022
Maintenance - Genius Bar & Customer Service
iWeaver - ALNASIJ CO.
04.2011 - 12.2012
Salesman and Cashier
iWeaver - ALNASIJ CO.
04.2010 - 04.2011
Intermediate University Degree - Computer Science - Technical Support
College of Communications And Electronics
Cisco CCNA 200-301 Network Training Course, 60 Training Hours - CISCO CCNA 200-301
Abadnet Institute
CCNA Exploration: Network Fundamentals
Cisco Networking Academy
IT Essentials: PC Hardware and Software
Cisco Networking Academy
Human Factors in Aviation Approved By EASA
European Aviation Safety Agency
AIRCRAFT DISPATCHER CERTIFICATION COURSE
Nexus
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