Majed Fouad Al-Ashi
Summary
A position that would give me an opportunity to use my knowledge, skill and potential towards achieving organizational goals as well as one that provides a platform for learning and self-improvement.
Highly motivated team player with proven experience in working as an individual or with a team.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Help desk Supervisor
AEC
09.2013 - 05.2025
- A- Application L1 Supervisor.
- B- Follow up Ticket and reports Supervisor.
- C- Quality department as a coordinator.
- Sep 2013 to Dec 2016 (Worked in STC Company).
- Jan 2017 to Sep 2021 (Worked in Capital Market Authority CMA).
- Oct 2021 to Dec 2022 (Worked in ZATCA).
- Jan 2023 to present (Saudi EXIM Bank).
Helpdesk Operation
MDS
06.2012 - 09.2013
- A- Helpdesk Supervisor.
- B- FLS Supervisor.
- C- Follow up Ticket and reports Supervisor.
- D- Quality department as a coordinator.
- (STC Company Project).
First Level Support
BMC (Business Management Company)
06.2008 - 04.2012
- Configuring LAN, Troubleshooting network related Issues & troubleshooting PC's, Installing and maintaining Point of Sale based on SQL server, configuring IP phone.
- June 2008 to Aug 2011 as (Eng. First Level Support in STC Project).
- Aug 2011 to April 2012 as (Helpdesk Manager in STC Project).
First Level Support
Wipro Arabia Limited
02.2008 - 06.2008
- Configuring LAN, Troubleshooting network related Issues & troubleshooting PC's, Installing and maintaining Point of Sale based on SQL server, configuring IP phone.
Network & Desktop Support Engineer
Al-Othaim Investment Company
04.2007 - 10.2007
- Configuring LAN, Troubleshooting network related Issues & troubleshooting PC's, Installing and maintaining Point of Sale based on SQL server, configuring IP phone.
Network & Desktop Support engineer
SBM (Saudi Business Machines)
02.2006 - 03.2007
- Troubleshooting of PC & various hardware devices, Installing and troubleshooting software, maintenance & troubleshooting network related issues.
- Worked in (King Faisal Specialist Hospital & Research Centre).
Education
High school - Administration Section
Diploma - Networking
Alfaisal international academy
Skills
- SLA understanding and monitoring
- Remote support tools usage
- Help desk policies familiarity
- Office 365 support
- Performance evaluation expertise
- Technical reports interpretation
- Project management software proficiency
- Knowledge of operating systems
- Troubleshooting expertise
- ITIL framework knowledge
Languages
English
Arabic
Certification
- ITIL Certification
- CCNA Certification
Timeline
Help desk Supervisor
AEC
09.2013 - 05.2025
Helpdesk Operation
MDS
06.2012 - 09.2013
First Level Support
BMC (Business Management Company)
06.2008 - 04.2012
First Level Support
Wipro Arabia Limited
02.2008 - 06.2008
Network & Desktop Support Engineer
Al-Othaim Investment Company
04.2007 - 10.2007
Network & Desktop Support engineer
SBM (Saudi Business Machines)
02.2006 - 03.2007
Diploma - Networking
Alfaisal international academy
High school - Administration Section
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