MAJED KARAM KASSEM
Jeddah,Makkah
Summary
A seasoned ICT Professional with 25+years of rich experience in next-generation projects management, and network Senior Operations engineer initiatives across the telecom sector. Adept at steering complex projects to success, I excelled at Ericsson AB TKS, showcasing proficiency in Project Management and Team Leadership. Achieving a notable Customer Project Evaluation score of 9/10, I led multicultural teams across time zones, significantly enhancing cost efficiency. My strategic planning and active listening skills have been pivotal in expanding business operations and ensuring project excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Coordination Manager
BTAT BT applied and Technology
Jeddah, Makkah
12.2024 - Current
- Lead and coordinate infrastructure low-current projects for HHR additional building (Long Stay Car Park, Mosque & Fire station) ensuring alignment with project timelines, resources, and budget.
- Manage and streamline the Consultant Inspection Cycle (RFI, RFT, IMD) to ensure timely approvals.
- Supervise Material Control processes, overseeing stock levels, work orders, and logistics to maintain continuous material flow and cost efficiency.
- Oversee payment certificate preparation, verifying quantities, supporting documentation, and alignment with executed works and contractual milestones.
Project Manager – Business Development
Nesma Infrastructure and Technology
Riyadh
01.2024 - 11.2024
- Identified and developed new business opportunities within the infrastructure and technology sectors through market analysis, client engagement, and feasibility assessments.
- Led end-to-end bid and tender management, including preparation of RFP/RFQ responses, technical proposals, commercial offers, and prequalification documents.
- Coordinated with engineering, finance, procurement, and operations teams to align project scope, pricing, and deliverables.
- Maintained strong relationships with key clients, consultants, and government entities to support pipeline growth and project awards.
- Participated in client meetings, site surveys, and negotiation sessions to ensure alignment with project requirements.
- Supported strategic planning by identifying potential partners, subcontractors, and JV opportunities for major projects.
- Reviewed project budgets, pricing strategies, and commercial terms to ensure compliance and competitiveness.
- Improved internal BD processes, documentation templates, and CRM tracking to enhance efficiency and proposal quality.
Senior Integration engineer
Ericsson AB TKS
Jeddah/Riyadh
12.2022 - 12.2023
- Work for MOBILY Operator on Network Modernization project.
- Established project for integration process and troubleshooting issues during rollout of new BSC EVO 8230 and software upgrades.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Prepare High-Level Design & Low-Level Design.
- Managing multinational hybrid teams in perfect way across several time zones which reflected good cost efficiency.
- Coordinate preparation of Python scripts for BSC parameters and SMXB Configuration, manage collaboration with MPLS & Core teams to ensure rigorous testing of interface redundancy and network call tests.
- Monitor Managed Service (MS) engagements to expedite.
- Post-Acceptance Test (PAT), ensuring comprehensive report completion for project handover.
- Organize rehoming of pilot sites and validate optimization process, confirming stability of all (KPIs).
- Outstanding Customer Project Evaluation (CPE) for project quality and communication.
- Maintained strong relationships with vendors, suppliers, partners, and customers during the integration process.
- Managed project governance, project gap analysis, and CR management.
- Implemented Order-to-Cash commitments.
Senior Operations Specialist
Ericsson AB TKS
Jeddah/Riyadh
10.2018 - 11.2022
- Work for MS-STC with Saudi Telecom Company.
- Work on BO Access Mobile Operation for 2G,3G,4G and in 5G for site integration & troubleshooting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Following up and solving Trouble Tickets within short time and ensuring that they do not exceed SLA.
- Prepared variety of different written communications, MOPs, reports, and documents to ensure smooth operations.
- Creating a variety of Python scripts for debugging, automation, tool development, continuous improvement of performance auditing, and reporting within Radio Access Network (RAN) environment.
- Improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
Senior Integration, Project Manager
Ericsson AB TKS
Jeddah/Riyadh
02.2016 - 09.2018
- Project manager experience on SBS (Software Based Subscription) for STC Network Software Upgrades and New features.
- Establish the project, lead and oversee projects focused on integrating for access network and solutions across the organization.
- Managing project resources, timelines, and budgets while maintaining a focus on quality & innovation for stakeholder satisfaction.
- Define project scope, communicating to team, clients, sub-contractors, management & suppliers.
- Improved Project Margin and working capital by following closely on project milestones.
- Monitor the projects critical path and constant Risk assessment to ensure successful completion, managing projects, starting execution till acceptance.
- Drive project execution by tracking project activities, monitoring and handle changes, managing customer relationships, building confidence and trust.
- Ensure project progress arranging meetings and customer events.
- Plans and monitor all activities for Implementing new features on the (eNodeB, RNC's NodeB, BSC's & RBS).
- Using business object for check the KPI after each Node B and RNC parameter adjustments.
- Bulk Neighbor adding and deletions for sites, feature activations for RNC and Node B.
- Performing cell re-homing from BSC to another.
- Network parameter adjustments, Ericsson feature activations for RNC and NodeB.
- Create MOP preparation & discuss for approval with customer.
Senior Integration Engineer
Ericsson AB TKS
Jeddah/Riyadh
12.2011 - 01.2016
- Lead assigned customer projects securing that project goals are met; customer's expectations are fulfilled.
- Prepare High-Level Design & Low-Level Design (LLD & HLD).
- Technical support & for integration & troubleshooting on new BSC EVO.
- BSC software upgrade.
- Integration of the new Radio Base Station RBS 6000.
- Expansions & relocation for existing BSC's are on PCU & PGW.
- Make BSC's SW upgrade & NWI integration using Citrix tool.
- Configuration & troubleshoot for new switches and routers.
- Configuration of A over IP, Abis over IP, Gb over IP.
- Configurations for LAN switch Extreme Summit48Si as BSC LAN Switch.
- Configuration NWI-E (Network Interface–Ethernet 450A) is a Layer2/Layer3 Ethernet.
- Troubleshoot MPLS, MP-BGP, QoS, LAN, MAN, and general IP Operation.
- Follow-up with Manage service MS to close the PAT & clear all Snags.
- Close the reports to complete the Hanover.
Back Office Engineer Support
Ericsson AB TKS
Jeddah/Riyadh
11.2006 - 11.2011
- Handling All BSS-related trouble tickets, network availability report and customer complaint.
- Troubleshooting all BSS elements and solving the entire problem related to APG, APZ, and integration test using Citrix tool.
- Perform all types of upgrades and corrections (RNC, BSC, and RBS) and solve all issues related to upgrades.
- Working on the OSS configuration managements (CNA – SMO – BSM).
- After every activity, doing performance monitoring of major KPI.
2G Integration Engineer
Ericsson
Riyadh
11.2005 - 10.2006
- Integration for Base station controller (BSC) & Radio Base Station (RBS).
BTS Integration Engineer
Ericsson Algeria Operator Mobilis
Algeria
08.2005 - 10.2005
- Project start Radio Site acceptance engineer, responsible for Prepare test documents to final acceptance.
- Quality audit and PAT GSM sites RBS and TRM for ZTE, Huawei and Ericsson 2G/3G).
- Network sites expansion and all civil work related to the GSM site for Algeria telecom.
Senior Sales Engineer
SAUDI ERICSSON. (JUFFALI)
Riyadh
10.2003 - 07.2005
- Preparing offers and tenders with BOQ pricing Successfully achieved the annual targets.
- Liaise with the vendors, suppliers & end users.
- Offers are based on Ericsson product portfolio (MD110, BP250).
- Post sales & project management, Prepared and negotiated proposals, conducted presentations, closed deals, prepared the order, and followed up the implementation team.
- Communicate and coordinate with clients regarding site surveys, plant installation engineering, solutions and documentation regarding tender and project related issues.
Technical Supervisor & Testing
EXi Communication Company
Lebanon, Jordan & Saudi Arabia
04.2000 - 09.2003
- Very well understanding of ERICSSON Switches System BYB501, MSU, RSU, for GSM System BSC.
Team Leader Testing BSC / RBS
INTELTEC Communication Company
Beirut
04.1995 - 03.2000
- The company got the license to new operate the GSM, and I was working in this Operator Called Space Tel 94 network.
- Leading team of 8 engineers for the maintenance and the operation of a GSM Network projects.
Switches Supervisor
ERICSSON
Lebanon
05.1994 - 03.1995
- Ericsson, installation for AXD PSTN switches System BYB202, MSU, and RSU.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Supervisor
SIEMENS
Lebanon
01.1993 - 03.1994
- Concerning installation of switches, System EWSD PSTN & GSM switches BSC, MSC system.
Education
Diploma of Higher Education - Electronics & Telecoms
Centre International Techniques (CIT)
06.1995
Skills
- Project Management
- Strategic Planning
- Driving Project Operations
- Team Leadership
- Decision-making and responsibility handling
- Business Development
- Occupational Health & Safety (OHS)
- Active Listening skills
- Time management abilities
- Resource Coordination
Certification
- Project Management Professional (PMP), 3263466
- Project Management (PM) Basics in Six Sigma
- Agile Certified Practitioner (PMI-ACP), 3272096
- Digital Transformation, 3588318
- Cyber Security, 3590758
- Six Sigma Yellow Belt, 862402
- Corporate Sales, 603873
Improvement Management for Leaders
Presentation & Communication Skills.
Ericsson Training on 2G 3G 4G & 5G
Training in IP Routing
Quality of Service and MPLS
Robotics Process Automation
Automation Everywhere.
5G RAN Update.
Python Fundamentals.
Python Basics
ENM Architecture.
ENM Overview.
5G Split RAN Architecture.
5G RAN NR Air Interface.
5G Standardization
5G RAN NR Air Learning Services.
5G User Plane NR Standardization
5G NR standardization
Control Plane in 3GPP
5G Core Concepts
LTE/SAE syst. Overview.
LTE Foundation.
Radio Access Networks
WCDMA EVO Controller
Configuration & Operation
GSM BSS EVO
Controller 8200/BSC
Operation & Configuration
IP Quality of Service & MPLS,
IP Routing Overview
I P Networking & Internetworking
IP Multicast Fundamentals,
IP Fundamentals,
IS-IS Fundamentals,
OSPF Fundamentals.
BGP Overview
IP Fundamentals.
IP Routing
Languages
Arabic
English
French
Personal Information
- Title: PROJECT MANAGER (PMP, ACP)
- Nationality: Lebanese
- Religion: Lebanese
Awards
Appreciation Award in Recognition of Dedication and Contribution, 2013-09-30, Ericsson AB TKS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coordination Manager
BTAT BT applied and Technology
12.2024 - Current
Project Manager – Business Development
Nesma Infrastructure and Technology
01.2024 - 11.2024
Senior Integration engineer
Ericsson AB TKS
12.2022 - 12.2023
Senior Operations Specialist
Ericsson AB TKS
10.2018 - 11.2022
Senior Integration, Project Manager
Ericsson AB TKS
02.2016 - 09.2018
Senior Integration Engineer
Ericsson AB TKS
12.2011 - 01.2016
Back Office Engineer Support
Ericsson AB TKS
11.2006 - 11.2011
2G Integration Engineer
Ericsson
11.2005 - 10.2006
BTS Integration Engineer
Ericsson Algeria Operator Mobilis
08.2005 - 10.2005
Senior Sales Engineer
SAUDI ERICSSON. (JUFFALI)
10.2003 - 07.2005
Technical Supervisor & Testing
EXi Communication Company
04.2000 - 09.2003
Team Leader Testing BSC / RBS
INTELTEC Communication Company
04.1995 - 03.2000
Switches Supervisor
ERICSSON
05.1994 - 03.1995
Supervisor
SIEMENS
01.1993 - 03.1994
Diploma of Higher Education - Electronics & Telecoms
Centre International Techniques (CIT)