Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Tasks & Contributions
Training
Generic

Majed Moawedh Zaid Alotaibi

Riyadh

Summary

With 12 years of experience across various technical domains, including technical support, systems administration, cybersecurity, network maintenance, and graphic design. Looking forward to pursuing a career in IT auditing in the future.

Technical support professional prepared to bring wealth of experience and results-driven approach to role. Proven track record of resolving technical issues and enhancing user experiences. Known for strong team collaboration and adaptability, with focus on technical troubleshooting and customer service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Support Specialist

01.2020 - Current
  • Manage computer systems administration tasks.
  • Provide specialized technical support for design, printing, macOS systems, and Adobe software.
  • Deliver end-user support for Windows OS.
  • Implement and monitor cybersecurity standards; provide the Security Center with asset inventory reports.
  • Issue internal network IDs, external email accounts, and various internal network services.
  • Define employee access permissions for server services.
  • Manage IT assets, including inventory and disposal processes.

Information Security Analyst

01.2019 - 01.2020
  • Monitor and analyze cybersecurity threats at the Security and Cybersecurity Monitoring Center.
  • Monitor alerts from SIEM, antivirus, EDR, Proxy, and other security systems.
  • Perform security scanning for end-user devices.

UI Developer

01.2018 - 01.2020
  • Mastered HTML and developed system analysis skills.
  • Analyzed the print management system.

Technical Support Specialist

01.2015 - 01.2018
  • Administer, maintain, and repair IT systems for Windows, macOS, and macOS Server.
  • Diagnose and resolve malfunctions, troubleshoot network issues, install and configure hardware, software, and printers.

Graphic Design Specialist

01.2014 - 01.2015
  • Designed brochures, logos, banners, books, magazine covers, annual reports, advertisements, and other communication materials.

Education

B.Sc. - Computer Science

Applied Science University
01.2014

Diploma - Computer Networks

Technical College
01.2009

Skills

  • Innovation at work
  • Problem-solving
  • Communication
  • Design
  • Automation
  • Technical content writing
  • Internet of Things (IoT)

Certification

  • CCNA
  • Security+
  • ITIL
  • GRCA
  • GRCP

Timeline

Senior Technical Support Specialist

01.2020 - Current

Information Security Analyst

01.2019 - 01.2020

UI Developer

01.2018 - 01.2020

Technical Support Specialist

01.2015 - 01.2018

Graphic Design Specialist

01.2014 - 01.2015

Diploma - Computer Networks

Technical College

B.Sc. - Computer Science

Applied Science University

Additional Tasks & Contributions

  • Assess and define IT equipment needs for employees and designers.
  • Identify professional camera requirements for photographers and source them from local markets.
  • Plan the local network infrastructure for new offices based on device distribution.
  • Maintain ongoing communication with other IT departments to stay updated on recent developments and decisions.
  • Prepare key performance indicators (KPIs) for the department.
  • Set up and operate audiovisual systems for theater shows and meetings.
  • Assess staff computer skills and recommend relevant training courses.
  • Continuously improve IT practices and related procedures.
  • Prepare awareness lectures on acceptable use policies for information security and end-user devices.
  • Develop numerous training materials in the design field.
  • Actively participate in Ministry of Defense events, such as the “Datathon” hackathon.
  • Plan and execute the project for archiving and organizing the design department’s files and media.

Training

  • Oracle Identity Management – Al-Khaleej Institute (2016)
  • Introduction to Ethical Hacking – Rwaq Platform (2016)
  • Introduction to Penetration Testing and Ethical Hacking using Kali Linux – Rwaq (2017)
  • Advanced Penetration Testing – Kali Linux – Rwaq (2018)
  • Cybersecurity – Doroob (2021)
  • Internet of Things & Promising Opportunities – Doroob (2021)
  • Web Page Design – Saudi Academy (2021)
  • IT Support Fundamentals – Google (2024)
  • Calligraphy – California Institute of the Arts (2025)
  • Introduction to Data Science – Google (2025)

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Majed Moawedh Zaid Alotaibi