Majed Taher
Admin & Business Support Section Mgr.
Madianh,SAUDI ARABIA
Summary
With over 20 years of experience in IT solutions, data analysis, operational performance monitoring, and business support, I bring extensive knowledge and expertise to help organizations achieve success. I have a proven track record of optimizing systems, improving efficiency, and delivering exceptional operational support.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Admin & Business Support Section Manager
Saudi Ground Services
Madianh, Saudi Arabia
06.2024 - Current
- Monitor performance of the Operations Real Time Dispatch department and its sections against KPIs and objectives on a regular basis; recommend improvements and efficiencies in line with MED -SGS’s corporate priorities
- Analyses data and information to identify issues and create tailored solutions by using different data analysis such as Power PI.
- Ensures the analysis of all employee issues and continuously reviews the solutions implemented to that more suitable one to enhance employee satisfaction and commitment is selected.
- Monitor performance of the Operations Real Time Dispatch department and its sections against KPIs and objectives on a regular basis; recommend improvements and efficiencies in line with MED -SGS’s corporate priorities.
- Prepares and recommends extend staffs overtime budget by preparing analysis operation and data related to specific elements.
- Monitors the financial performance of MED- SGS against budgets so that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalized upon.
- Provides professional development support and perform periodic performance reviews for direct subordinates based on SGS’s Performance System.
- Monitor staff Rosters & attendances performance, providing constructive feedback help Human resources and station for promotions and evaluations.
- Monitor performance of the Operations Real Time Dispatch department and its sections against KPIs and objectives on a regular basis; recommend improvements and efficiencies in line with MED -SGS’s corporate priorities.
- Monitor Inform system, Workforce plus, Zing HR and emerging technologies to evolve in-house reporting and analysis possibilities.
IT business partner
Saudi Ground Services
Madianh, Saudi Arabia
01.2015 - 06.2023
- Improved system performance by upgrading hardware components.
- Implemented robust cybersecurity measures, reducing instances of cyber threats significantly.
- Monitored and implemented system solution for SGS - MED facilities.
- Developed business strategy for improved operational efficiency.
- Provided IT support to staff members, improving overall operational efficiency.
- Collaborated with clients, vendors and Taibah IT support staff during system and upgrade creation, set up and maintenance.
IT assistant section manager
Saudi Ground Services
Jeddah, Mecca Region
06.2010 - 01.2015
- improve new communication System of SGS, with replaced SV communication in all main stations.
- implementing SAP for SGS, monitored system performance, mitigating potential risks promptly before escalation into larger issues.
- Enhanced TAM system functionality by implementing innovative software solutions.
- Sourced new and emerging technologies to optimize information services.
- Developed comprehensive project plans for successful execution and delivery.
Work Control center Specialist
Saudi Binladen Group SBGOM
Jeddah, Mecca Region
10.2002 - 05.2006
- Monitored Maximo System used for project Maintenace
- Improved workflow efficiency with thorough process analysis.
Education
Master of Computer System Security - Information Security
University of South Wales
United Kingdom 06.2008 - 11.2009
Bachelor of Science - Computer Sciences
King Abdulaziz University
Jeddah, Mecca Region 08.1999 - 08.2002
Skills
- Microsoft Office Suite
- Data analysis
- Performance monitoring
- Time-management
- Performance appraisals
- ERP systems use
- Data analysis and interpretation
- Power BI visualizations
Languages
Arabic
Fluent
English
Advanced
Affiliations
- Chess or puzzles
Timeline
Admin & Business Support Section Manager
Saudi Ground Services
06.2024 - Current
IT business partner
Saudi Ground Services
01.2015 - 06.2023
IT assistant section manager
Saudi Ground Services
06.2010 - 01.2015
Master of Computer System Security - Information Security
University of South Wales
06.2008 - 11.2009
Work Control center Specialist
Saudi Binladen Group SBGOM
10.2002 - 05.2006
Bachelor of Science - Computer Sciences
King Abdulaziz University
08.1999 - 08.2002
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