MAJED TAKRONI
Makkah,02
Summary
Dedicated professional with expertise in hospitality services and front desk operations mastery. Demonstrates exceptional customer service, attention to detail, and problem-solving skills, ensuring seamless guest relation maintenance and issue handling. Proficient in data entry, telephone etiquette, and cash handling, with a strong understanding of hospitality best practices. Adept at motivating team members and managing resources effectively to optimise performance. Career goals include advancing within the hospitality industry while continuing to enhance operational efficiency and guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Front office shift leader
Red sea global hospitality
Tabuk, Tabuk Region
2025.09 - Current
- Supervised front office operations, achieved smoother workflow processes.
- Implemented emergency protocols effectively during crisis situations.
- Improved team efficiency with regular staff training sessions.
- Managed hotel bookings for maximised room occupancy.
- Updated reservation system regularly for accurate room status information.
- Ensured smooth check-ins and check-outs for enhanced guest experience.
- Coordinated with maintenance staff for timely room repairs.
- Managed incoming calls effectively using switchboard systems.
- Maintained an organised work environment with efficient filing systems.
Front office agent
Jumeirah Jabal Omar
Makkah, Mecca Region
2025.05 - 2025.08
- Organised transport services for guests upon request ensuring their comfort during travel.
- Provided excellent customer service by addressing guest queries promptly.
- Facilitated efficient communication by liaising between guests and hotel departments.
- Managed room reservations using front office software efficiently.
- Handed over lost property of the guests after verifying ownership details reliably.
Front Desk Receptionist
FOUR POINTS BY SHERATON
Makkah, Mecca Region
2023.06 - 2025.04
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Handled multi-line phone system and promptly transferred calls.
- Answered questions about company location and hours of operation.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
HAOUSING PILGRIMS
MENSTRY OF AL HAJJ
MAKKAH
2015.01 - 2023.01
- Responded quickly to meet customer needs and resolve problems.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Data Entry Clerk
MENSTRY OF AL HAJJ
MAKKAH
2013.04 - 2015.04
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Collaborated closely with colleagues within the organization to ensure timely completion of projects.
Security Guard
MENESTRY OF AL HAJJ
MAKKAH, Saudia Arabia
2014.06 - 2015.10
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Controlled crowds during peak hours with effective communication techniques.
- Provided excellent customer service, assisting visitors with directions or inquiries.
Education
GPA - English
UMM ALQURA UNIVERSITY
MAKKAHCertification - English
KAPPLAN
SAN DIEGOCertification - English
EC SAN DIEGO
SAN DIEGOSkills
- Customer service
- Attention to detail
- Listening skills
- Hospitality services
- Data entry
- Problem-solving skills
- Telephone etiquette
- Time management
- Cash handling
- Issue handling
- Hospitality best practices
- Guest relation maintenance
- Front desk operations mastery
- Time management expertise
- Resource allocation understanding
- Motivating team members
Certification
- Pre- Opening certificate
- Building Security
- Managing and Organizing Events in Saudi Labor Market
- Introduction in the Information Technology
- Microsoft Word
- Microsoft PowerPoint
- Cyber Security
- Microsoft Excel
- Labor Education according to Saudi Labor Law
- Conversational English Skills for Beginners
- Influencing and Persuasion Skills
- International English Language Testing System (IELTS) Overview
- Microsoft Outlook
- Freelancing Practitioner Certificate
- For Training of Graduate Development Program and gaining experience as a Job Title CUSTOMER SERVICE
LANGUAGES
Arabic - Native
English - Fluent
Timeline
Front office shift leader
Red sea global hospitality
2025.09 - Current
Front office agent
Jumeirah Jabal Omar
2025.05 - 2025.08
Front Desk Receptionist
FOUR POINTS BY SHERATON
2023.06 - 2025.04
HAOUSING PILGRIMS
MENSTRY OF AL HAJJ
2015.01 - 2023.01
Security Guard
MENESTRY OF AL HAJJ
2014.06 - 2015.10
Data Entry Clerk
MENSTRY OF AL HAJJ
2013.04 - 2015.04
Certification - English
KAPPLAN
Certification - English
EC SAN DIEGO
GPA - English
UMM ALQURA UNIVERSITY