Hi, I’m
Malak Yamani
Riyadh
Overview
7
years of professional experience
Work History
Four Seasons Hotels and ResortsRiyadh, Saudi Arabia
Reservation Agent
08.2024 - Current
Job overview
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Hyatt place hotel pre openingRiyadh
Reservation agent
03.2018 - 08.2019
Job overview
- Maintained awareness of types of rooms available in different resort locations.
- Handled reservations and answered questions from interested patrons for busy room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Aloft HotelRiyadh
Reservation Agent
03.2017 - 03.2018
Job overview
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
Timeline
Reservation Agent
Four Seasons Hotels and Resorts
08.2024 - Current
Reservation agent
Hyatt place hotel pre opening
03.2018 - 08.2019
Reservation Agent
Aloft Hotel
03.2017 - 03.2018
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