Malaya Hach
Port Noarlunga
Summary
Dynamic and empathetic professional with a proven track record in childcare and customer service, notably with Emali. Excelled in creating safe and engaging learning environments, leveraging skills in classroom management and curriculum planning. Demonstrated ability to enhance customer satisfaction and team collaboration, backed by expertise in POS system operation and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Childcare Educator
Emali
12.2023 - 02.2025
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
Customer Service Team Member
KFC
04.2019 - 12.2022
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
Education
Bachelor of Education - Primary
Flinders University
Bedford Park, SA11-2029
High School Diploma -
Temple Chirstian College
Paralowie, SA11-2022
Skills
- Patience and empathy
- POS system operation
- Age-appropriate activities
- Cash handling
- CPR training
- Parent-teacher communication
- Classroom management
- Curriculum planning
- Student engagement
- Behavior management
- Practical learning
Accomplishments
- Supervised groups of up to 25 children from three months to 5 years of age.
- Trained multiple of KFC employees.
Certification
- first aid training
- food safe and handling certificate
- CPR
- working with children's check
Timeline
Childcare Educator
Emali
12.2023 - 02.2025
Customer Service Team Member
KFC
04.2019 - 12.2022
Bachelor of Education - Primary
Flinders University
High School Diploma -
Temple Chirstian College
Similar Profiles
Roxanne HallRoxanne Hall
Educator at EmaliEducator at Emali
Samah YoussefSamah Youssef
Childcare Educator at Emali Early LearningChildcare Educator at Emali Early Learning
Suchondra ChakmaSuchondra Chakma
Early Childhood Educator Assistant at Emali Early Learning CentreEarly Childhood Educator Assistant at Emali Early Learning Centre
Dean MaberDean Maber
Scaffolder at Pinnacle Scaffolding SAScaffolder at Pinnacle Scaffolding SA
Catherine WoodCatherine Wood
Bus Operator at Torrens Transit - Morphettville DepotBus Operator at Torrens Transit - Morphettville Depot