Malcolm Pettman
Onkaparinga Hills,SA
Summary
Worked in team environments all my working life and been a team leader.
Have good communication and problem solving skills.
Worked in retail and sales.
Self motivated and can work independently if needed.
Proven ability to learn and adapt to new tasks or situations.
Overview
13
13
years of professional experience
Work History
Motel Manager
Arkana Motel
12.2022 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Oversaw day-to-day operations of 308-room hotel with staff of [Number] employees.
Senior Butcher
Keith Meat Shoppe
04.2020 - 11.2022
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- De-boned and ground meat to prepare cuts and portions for sale.
- Packaged and labeled meat items in preparation for sale to customers.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Trained new employees on proper meat-cutting techniques and safety measures.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Cut meats to customer specifications and answered questions about specialty products.
- Adjusted machine settings to accommodate different cuts of meat.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Received and inspected meat deliveries to verify quality and safety of products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Placed orders for supplies and raw materials to keep necessary items available.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Promoted new meat options to offer customers unique and appealing choices.
- Prepared and cooked meat products to provide customers with samples and test product quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated with suppliers to obtain high-quality products and meet customer needs.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Butchery Section Manager
Eudunda Farmers
09.2016 - 03.2019
- Oversaw merchandising initiatives, ensuring attractive displays that appealed to customers.
- Collaborated with store management to develop strategies for increasing sales and profitability in the butchery section.
- Conducted quality control checks on incoming shipments of meat products, ensuring freshness and compliance with company standards.
- Provided expert advice on meat selection, preparation methods, and cooking techniques to customers, enhancing their shopping experience.
- Improved customer satisfaction by providing high-quality meat products and exceptional service.
- Led team meetings to review performance metrics and set goals for improvement.
- Implemented safety procedures to reduce workplace accidents and maintain a clean working environment.
- Trained new employees in proper butchery techniques, leading to increased productivity and efficiency.
- Organized workflow schedules for optimal efficiency during peak business hours or special events such as holidays or promotions.
- Assisted customers with custom orders, addressing their specific needs and preferences.
- Evaluated department performance regularly against established objectives, implementing changes when necessary for continued success.
- Worked closely with suppliers for competitive pricing, resulting in cost savings for the business.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process improvements or new product offerings.
- Increased sales through creative marketing efforts such as sampling stations and engaging product demonstrations.
- Coordinated staff schedules efficiently while considering employee availability and workload demands.
- Established strong relationships with local farmers to source high-quality meats at fair prices.
- Developed cross-training initiatives, enabling staff members to work efficiently across various roles within the department.
- Addressed customer concerns promptly, resolving issues professionally while maintaining a positive reputation for the department.
- Maintained equipment in excellent condition through regular maintenance and cleaning protocols.
- Managed inventory effectively, ensuring optimal stock levels and minimizing waste.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Butcher Owner Operator
Self-employeed
06.2012 - 02.2018
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Identified cuts of meat, grading and pricing accordingly.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Promoted sustainability by sourcing meats from local farms whenever possible, supporting the community''s economy and environment.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Implemented creative merchandising ideas to attract customers and promote special offers, resulting in increased sales.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Streamlined order processing for wholesale clients, ensuring accurate fulfillment and timely delivery.
- Assessed kitchen inventories and reordered low-stock items to maintain output.
- Expanded business profit margins by implementing cost-effective pricing strategies based on market trends.
- Mastered variety of butchering techniques for beef, pork, poultry, and game, offering wide range of products.
- Fostered team-oriented atmosphere by training new employees in butchery skills and customer service excellence.
Education
High School Diploma -
Millicent
Millicent, SA12-1977
Skills
- Reservation management
- Cleaning and sanitizing
- Workplace safety protocols
- Knife handling expertise
- Front desk operations
- Quality control monitoring
- Property maintenance
- Safety practices
- Complaint handling
- Employee training
- Product packaging
- Meat weighing and labeling
- Proper meat storage
- Meat cutting expertise
- Food preparation
- Hand-eye coordination
- Sales and marketing
- Safe food handling
- Food safety compliance
- Meat curing and preservation
Timeline
Motel Manager
Arkana Motel
12.2022 - Current
Senior Butcher
Keith Meat Shoppe
04.2020 - 11.2022
Butchery Section Manager
Eudunda Farmers
09.2016 - 03.2019
Butcher Owner Operator
Self-employeed
06.2012 - 02.2018
High School Diploma -
Millicent
Similar Profiles
CHAD H. COOPERCHAD H. COOPER
Business Solutions Architect at Arkana LaboratoriesBusiness Solutions Architect at Arkana Laboratories
Pakai TuriaPakai Turia
Solar Installer at Arkana Energy SolarSolar Installer at Arkana Energy Solar
Reece HoverdReece Hoverd
Solar Phone Sales Consultant at Arkana EnergySolar Phone Sales Consultant at Arkana Energy