Malek Arafah
Riyadh,Saudi Arabia
Summary
Dedicated professional with a strong foundation in active listening and customer service orientation, excelling in maintaining composure under pressure. Demonstrates adaptability and a commitment to continuous learning, ensuring high standards of quality assurance. Proficient in written and verbal communication, public speaking, and problem solving, with a proven ability to collaborate effectively within teams. Meticulous attention to detail and exceptional time management skills drive successful outcomes. Aspires to leverage these competencies in roles that demand precision and teamwork.
Overview
14
14
years of post-secondary education
1
1
Certification
Work history
Sales attendant
slushy's
Riyadh, Saudi Arabia
2025.05 - 2025.08
Collaborated with team members for effective sales strategies.
Participated in regular team meetings contributing valuable insights and suggestions.
Handled merchandise returns or exchanges professionally adhering to company policy.
Contributed to positive store atmosphere through friendly interactions with customers.
Worked under pressure during peak hours maintaining high level of service.
Worked on promotional events increasing brand visibility and awareness.
Increased customer satisfaction by delivering excellent service.
Handled cash transactions whilst ensuring accuracy and efficiency.
Replenished stock regularly to ensure availability of products.
Performed daily store opening and closing procedures ensuring operational readiness.
Assisted customers, providing detailed product knowledge and advice.
Provided exceptional after-sales support enhancing customer satisfaction levels.
Maintained in-depth knowledge of products with regular training sessions.
Managed inventory levels effectively reducing overstock situations.
Utilised upselling techniques to maximise sales opportunities successfully.
Conducted product demonstrations attracting potential customers effectively.
Identified customer needs for bespoke product recommendations.
Education
High School Diploma -
Alrowad international schools
Riyadh, Riyadh Region 2014.08 - 2028.04
Skills
Active listening
Customer service orientation
Composure under pressure
Adaptability and learning
Quality assurance
Written and verbal communication
Public speaking
Problem solving
Team collaboration
Attention to detail
Time management
Languages
English
Proficient (C2)
Arabic
Advanced (C1)
Affiliations
- cyclist
- • Triathlons •
- • swimming
- • • public speaking
- • debate
- •Travel
- • Great food
Certification
British Model United Nations Conference (DBE UK)
- Delivered structured speeches and arguments in formal settings
- Developed confidence speaking under pressure and thinking quickly
Toastmasters of Riyadh
- Trained in advanced speaking techniques and audience engagement
- Improved clarity, reduced filler words, and strengthened delivery
Timeline
Sales attendant
slushy's
2025.05 - 2025.08
High School Diploma -
Alrowad international schools
2014.08 - 2028.04