Hi, I’m
Malek Ayyash
Engineer
Az-Zarqa
Summary
Good planning, problem-solving and conflict management skills. Skilled in organizing materials, overseeing installations and conducting inspections.
Overview
16
years of professional experience
8
years of post-secondary education
3
Languages
Work History
Top Solutions
Site Engineer
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Job overview
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Business Zone
Technical Sales Organizer (PT)
3 2016 - 1 2022
Job overview
- Manage satellite (IPTV) and STC FTTH sales projects
Eurostar International Group
Technical Sales Manager
2015.06 - 2016.02 (8 education.months_Label)
Job overview
- Worked with specific production team members to rectify production issues and maintain high-quality final products
Net Channels
Quality & Research Manager - Telecom Project
2015.01 - 2015.06 (5 education.months_Label)
Job overview
- Collected samples during production and tested randomly to determine in-process product quality
Net Channels
Sales Lead Supervisor - Sales Management Section
2013.11 - 2014.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Increased customer satisfaction by resolving issues
Fursan Travel
Operation Consultant
2013.08 - 2013.11 (3 education.months_Label)
Job overview
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Trans Telecom Company
Telecom Supervisor
2011.01 - 2013.08 (2 education.years_Label & 7 education.months_Label)
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Southern Telecom International
Lead Supervisor - GSM
2008.09 - 2010.09 (2 education.years_Label)
Job overview
- Delivered superior customer service in every interaction and skillfully resolved conflicts
Education
Girne American University
Bachelor of Electrical And Electronics Engineering
2016.09 - 2022.05 (5 education.years_Label & 8 education.months_Label)
Queen Noor Civil Aviation College
Aeronautical Communication Engineering
2006.01 - 2008.05 (2 education.years_Label & 4 education.months_Label)
Skills
Handled [50] calls per day to address customer inquiries and concerns
Collaborated with team members to achieve target results
Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement FTTH/IPTV solutions
Manage the quality of FTTH\ADSL reports and installation
Increased customer satisfaction by resolving issues
Problem-Solving
Sales and marketing
Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills
Site Inspection
Cable Sizing and Routing
Equipment testing
Drawing analysis
Accomplishments
- DSL Technician Improvement (STC) Mar/2011: Deal with all (DSL+ADSL+VDSL+FTTH+IPTV) ISP Technology.
- Principles and values of the field visits (KTC) Feb/2011: Learn How to deal with the customer with appreciation and respect.
- Mobile Maintenance (Zain Jordan) 2009-2010: Learn How to deal with all mobiles (Software & hardware).
- Experience Certificates:
- I.S.P Lead Supervisor
- Independent Consultant
- Telecom Assistance Engineer
- ADSL-FTTH service provider Supervisor
- Lead Auditor Training (ISO)
Timeline
Site Engineer
Top Solutions
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Girne American University
Bachelor of Electrical And Electronics Engineering
2016.09 - 2022.05 (5 education.years_Label & 8 education.months_Label)
Technical Sales Manager
Eurostar International Group
2015.06 - 2016.02 (8 education.months_Label)
Quality & Research Manager - Telecom Project
Net Channels
2015.01 - 2015.06 (5 education.months_Label)
Sales Lead Supervisor - Sales Management Section
Net Channels
2013.11 - 2014.12 (1 education.year_Label & 1 education.month_Label)
Operation Consultant
Fursan Travel
2013.08 - 2013.11 (3 education.months_Label)
Telecom Supervisor
Trans Telecom Company
2011.01 - 2013.08 (2 education.years_Label & 7 education.months_Label)
Lead Supervisor - GSM
Southern Telecom International
2008.09 - 2010.09 (2 education.years_Label)
Queen Noor Civil Aviation College
Aeronautical Communication Engineering
2006.01 - 2008.05 (2 education.years_Label & 4 education.months_Label)
Technical Sales Organizer (PT)
Business Zone
3 2016 - 1 2022