Malik Albrahim Saudi, MBA

• Contribute & annually review the organization's vision, mission, and institutional values and establish the business goals according to the strategic plan.
• Maintain consistent compliance with national and international standards & accreditation such as ISO, ACCET, IADC, OPITO, CoE, KAQA, and MASAR.
• Drive high-level performance against all dimensions of the quality management system.
• Develop & review policies & procedures to run and control all management system processes.
• Enhance the governance for operations with no gap strategy.
• Analyze quality metrics and perform managerial reviews, recommending action plans to close gaps at the operational level.
• Develop and drive the divisional and institutional KPIs process, and reflect the performance projection on SADA operational and informational dashboards.
• Design and implement a quality assurance training program for the division & management team.
• Identify corrective and preventative action for issues through complete failure investigations seeking CAPA.
• Improving customer positive satisfaction ratings by addressing shortfalls through detailed root-cause analysis and effective action plans.
• Produce comprehensive quality performance reports, assessing progress towards strategic goals.
• Review and observe the testing, assessment, and proctoring procedure to control the process and ensure compliance and integrity.

• Lead the quality management system & ensure the effectiveness, adequacy & suitability of the total ISO Integrated Management System Standards (9001-14001-45001-50001-41000).
• Observe & sustain the implementation & development degree for the ISO (QHSE&E, FM MSs).
• Overall looking after the total facility management operations & maintenance processes & the alignment with LEED V4 EBOM, client contract requirements & other standards & regulations.
• Lead, train & observe the internal audit team and audit plan accomplishment.
• Track, monitor, review & follow up with the team towards more than 30 monthly objectives & KPIs preparations, performance & evaluation scores.
• Conduct training as per the agreed quality training plan.
• Act as a focal point for processes improvement & development (Internal & external audits, risk assessment & management, NCRs, INs & SRs, customer survey & satisfaction, inspection & testing, root cause analysis & corrective actions plan,..etc.

ISO Systems Representative for Middle East Operations:

• Lead the implementation, improvement & development for the QMS & its processes in the Middle East region.
• Ensure full compliance to ISO QHSE System (9001-14001-45001).
• Sustain the effectiveness, adequacy, suitability & systems integration for 6 sites around the Middle East (KSA-Dubai-Abu Dhabi-Qatar-Kuwait & Bahrain).
• Conduct frequent full system process audit to continually prevent NCs/ product defects & to highlight areas of improvement.
• Lead, train & observe the internal audit team and audit plan accomplishment.
• Preparing full arrangement of QHSE internal & external audits for each site & summarizing the outcomes.
• Analysis of risks and take the required action to maintain ISO Systems & processes stability.
• Arrange & deliver training for local & regional sites.
• Manage the full arrangement & reporting of MRMs (Management Review Meetings) & MCMs (Management Committee Meetings) as per standard agenda and frequency agreed.
• Provide general administration support to the supply chain.

Site BBS Facilitator & Trainer:

• Facilitate, train, implement, lead & improve overall the site (BBS-Behavioral Based Safety) process according to the global corporate standards.
• Supervise & lead more than 30 BBS observers & improve their performance, skills & knowledge.
• Monthly analysis of BBS data & outputs reporting to highlight the opportunities for improvement & agree on the action plan.

Site Training Facilitator:

• Develop, improve & implement a full site training plan.
• Formalize & control site training materials & documentation via periodic review.
• Maintain a fully updated training database.

• Consistently met or exceeded KPIs and targets.
• ٌReach new customers and grow the potential client base.
• Use exceptional relationship-building abilities to establish, develop and maintain positive business and customer links.
• Resolve all issues efficiently and enhanced customer satisfaction ratings.
• Solve customer challenges by offering relevant products and services.
• Professionally manage issues in busy, high-stress situations.
• Increased sales by offering advice on purchases and promoting additional products.
• Educate clients on current promotional offerings and products using persuasive selling tactics.

• Create pre-season marketing plans to support sales strategies.
• Increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
• Identify appropriate marketing channels and target customers for campaigns.
• Direct full-cycle marketing and advertising strategies.
• Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
• Increase business growth outcomes & effectively enhance the quality of before & after-sales services.

• Marketing Plan Management.
• Conducting Company presentations to the clients.
• Registration of companies in the Exchange Database.
• Contributing to e-Commerce Exhibitions as a company representative.
• Handling Telemarketing Program.