MALIK MAZHAR
Riyadh
Summary
Accomplished professional with extensive expertise in team leadership, staff supervision, and employee training. Proven track record in managing staff scheduling, task assignment, and performance feedback to ensure optimal operational efficiency. Adept at maintaining high standards of cleanliness, hygiene, and health and safety compliance through meticulous room inspections and public area supervision. Skilled in guest service, complaint handling, and special request management to enhance customer satisfaction. Proficient in inventory management, budget management, cost control, and supplier coordination to streamline housekeeping operations. Experienced in using Opera PMS Software, EZLM Scheduling System, Microsoft Office Suite including Excel, PowerPoint, Outlook for effective logbook and database management. Career goal: To leverage extensive skills in a senior managerial role within the hospitality industry to drive operational excellence and guest satisfaction.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work history
HOUSEKEEPING & Laundry SENIOR SUPERVISOR
Green Field Compound - Under Array Hospitality
2026.02 - 2026.07
- Supervise daily housekeeping operations and ensure all assigned areas are maintained according to required cleanliness and hygiene standards.
- Allocate duties to housekeeping employees and monitor the timely completion of assigned cleaning tasks.
- Conduct routine inspections of rooms, public areas, corridors, and common facilities to identify cleaning or maintenance requirements.
- Guide, train, and motivate housekeeping staff to maintain consistent service quality and professional work practices.
- Coordinate staff schedules, shift arrangements, attendance, and replacement requirements according to operational needs.
- Monitor the availability and proper use of cleaning materials, linen, supplies, tools, and housekeeping equipment.
- Handle resident requests, report maintenance concerns, and coordinate with relevant departments for prompt resolution.
HOUSEKEEPING MANAGER & Laundry manager
The Avenue Hotel Doha
Doha
2024.02 - 2025.09
- Managed daily housekeeping operations covering guest rooms, public areas, offices, and other assigned hotel facilities.
- Planned, organized, and directed housekeeping employees to maintain high standards of cleanliness and guest satisfaction.
- Conducted daily inspections and monitored cleanliness standards throughout all areas of the hotel.
- Recruited, scheduled, trained, and developed new and existing housekeeping staff members.
- Managed the housekeeping budget, employee holidays, and staff schedules through the EZLM system.
- Purchased and maintained housekeeping supplies, linen, cleaning products, and departmental inventory.
- Coordinated equipment maintenance, cleaning audits, supplier services, linen distribution, and the reporting of maintenance problems.
HOUSEKEEPING SUPERVISOR & Laundry supervisor
The Avenue Hotel Doha
Doha
2023.09 - 2024.01
- Trained housekeeping employees in cleaning procedures and routine maintenance tasks.
- Supervised housekeeping staff and monitored their daily performance and assigned duties.
HOUSEKEEPING FLOOR SUPERVISOR & Laundry Supervisor
Four Season Hotel
Riyadh
2022.02 - 2023.02
- Managed a team of 15 housekeeping staff members and maintained high standards of cleanliness and service.
- Implemented employee training programs that increased staff productivity and efficiency by 20%.
- Developed cost-saving measures that reduced annual housekeeping expenses by 15%.
- Coordinated with other departments to manage guest requests and ensure timely task completion.
- Conducted regular floor and room inspections to maintain quality-control standards.
- Ensured compliance with required cleanliness, hygiene, and sanitation regulations.
PUBLIC AREA SUPERVISOR
Four Season Hotel
Riyadh
2021.02 - 2022.02
- Supervised pest-control activities, flower and plant arrangements, and scheduled deep-cleaning operations.
- Monitored the cleanliness, sanitation, and organization of assigned public areas.
- Maintained complete knowledge of the correct operation, use, and maintenance of cleaning equipment.
- Assigned duties, prepared worksheets, communicated priorities, and coordinated employee breaks.
- Monitored employee attendance and documented late or absent housekeeping staff members.
- Anticipated guest needs, responded promptly to requests, and assisted employees in maintaining optimum service.
HOUSEKEEPING COORDINATOR
Four Season Hotel
Riyadh
2019.12 - 2021.02
- Coordinated the cleanliness and maintenance of guestrooms and public areas according to health and safety standards.
- Answered telephone calls professionally and according to established hotel procedures.
- Recorded calls in the logbook or database, including actions taken and responsible employees.
- Maintained key inventory and ensured all section keys and master keys were properly accounted for.
- Generated in-house guest lists, rollaway and crib reports, and check-out lists through the Property Management System.
ROOM ATTENDANT TO SELF-INSPECTOR
Four season Hotel
Riyadh
2013.05 - 2019.12
- Cleaned and maintained assigned guest rooms and supported required housekeeping service standards.
- Inspected completed work and maintained an orderly and properly organized working environment.
- Reported identified deficiencies and maintenance concerns to the responsible manager or supervisor.
- Reported unsafe working conditions, procedures, and work practices observed within assigned areas.
- Provided servers, bartenders, and other departments with additional items required for guest service.
laundry Runner
Four Seasons Hotel
Riyadh, saudi arabia
2011.10 - 2013.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Commerce (D. Com) -
Commerce College
Abbottabad, Pakistan 2004.01 - 2006.01
Secondary School Certificate (SSC) - undefined
Government High School No. 2
Abbottabad, Pakistan 2002.01 - 2004.01
Skills
- Team Leadership
- Staff Supervision
- Staff Scheduling
- Employee Training
- Staff Motivation
- Task Assignment
- Employee Performance Feedback
- Room Inspection
- Public Area Supervision
- Cleanliness Monitoring
- Hygiene Standards
- Health and Safety Compliance
- Sanitation Compliance
- Guest Service
- Complaint Handling
- Special Request Management
- Inventory Management
- Housekeeping Supply Control
- Linen Management
- Budget Management
- Cost Control
- Supplier Coordination
- Equipment Maintenance Coordination
- Deep Cleaning Supervision
- Pest Control Coordination
- Quality Control
- Cleaning Audits
- Attention to Detail
- Critical Thinking
- Negotiation
- Opera PMS Software
- Property Management System
- EZLM Scheduling System
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Logbook and Database Management
- Key Inventory Control
LANGUAGES
English
Hindi
Urdu
Timeline
HOUSEKEEPING & Laundry SENIOR SUPERVISOR
Green Field Compound - Under Array Hospitality
2026.02 - 2026.07
HOUSEKEEPING MANAGER & Laundry manager
The Avenue Hotel Doha
2024.02 - 2025.09
HOUSEKEEPING SUPERVISOR & Laundry supervisor
The Avenue Hotel Doha
2023.09 - 2024.01
HOUSEKEEPING FLOOR SUPERVISOR & Laundry Supervisor
Four Season Hotel
2022.02 - 2023.02
PUBLIC AREA SUPERVISOR
Four Season Hotel
2021.02 - 2022.02
HOUSEKEEPING COORDINATOR
Four Season Hotel
2019.12 - 2021.02
ROOM ATTENDANT TO SELF-INSPECTOR
Four season Hotel
2013.05 - 2019.12
laundry Runner
Four Seasons Hotel
2011.10 - 2013.04
Bachelor of Commerce (D. Com) -
Commerce College
2004.01 - 2006.01
Secondary School Certificate (SSC) - undefined
Government High School No. 2
2002.01 - 2004.01