Malik Mustapha
Makkah
Summary
Results-driven hospitality professional with over 20 years of experience in international hotel chains, specializing in revenue growth and strategic business objectives.
Expertise in leading sales initiatives, optimizing market positioning, and delivering exceptional guest satisfaction.
Currently serving as Deputy Director of Sales, leveraging strong skills in guest relations, market analysis, and contract negotiation to maximize profitability and enhance client retention.
Extensive knowledge of the Far East market, combined with a proactive leadership approach, fosters strong client relationships and drives sustainable business growth through targeted sales strategies and cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Deputy Director of Sales / Sales Manager / Sales Executive
Le Méridien Makkah
Makkah, Saudi Arabia
01.2005 - Current
- Drive sales performance by proactively securing group, corporate, and pilgrimage business
- Manage and grow key accounts across local and international markets
- Develop and execute targeted sales strategies for Hajj, Ramadan, and Umrah seasons
- Negotiate contracts, pricing, and agreements within approved rate structures
- Conduct market research and analyze historical data to identify new business opportunities
- Maintain strong relationships with travel agents, tour operators, and corporate clients
- Prepare sales reports, forecasts, and customer analysis to support strategic decisions
- Represent the hotel in the market, ensuring brand positioning and visibility
- Coordinate with internal departments to ensure seamless service delivery and guest satisfaction
Education
Bachelor of Science - Public Administration
Mindanao State University
PhilippinesSkills
- Opera / PMS
- Microsoft Office (Excel, Word, PowerPoint)
- Outlook & Internet Applications
Accomplishments
- 1st Runner-Up – Top Seller (2015 Gulf), Starwood Hotels & Resorts
- Successfully secured and managed high-volume Hajj & Umrah group business
- Consistently exceeded sales targets through strategic account management
LANGUAGES
English
Native or Bilingual
Arabic
Full Professional
Bahasa Melayu and Bahasa Indonesia
Full Professional
Tagalog
Native or Bilingual
Urdu, basic
Limited Working
PERSONAL INFORMATION
- Date of Birth: April ,1981
- Nationality: Filipino
- Marital Status: Married
Timeline
Deputy Director of Sales / Sales Manager / Sales Executive
Le Méridien Makkah
01.2005 - Current
Bachelor of Science - Public Administration
Mindanao State University