Malik Nassar
Regional Operations Manager
Dammam
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Regional Operations Manager
AJEX for Logistics Services
Dammam
04.2021 - Current
- Assisted in recruiting, hiring and training of team members.
- Design, create and apply the operations processes in collaboration with the quality department
- Discuss, decide, and implement system improvements to optimize the operations system and ensure easy delivery processes.
- Analyze process workflow, employee and space requirements, and equipment layout; implement changes.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Run cost-efficient operations to cover 12 cities with a 96% successful delivery rate.
- Maintain a safe and healthy work environment by establishing, following, enforcing standards and procedures, and complying with legal regulations.
- Run a safe, injury/accident-free workplace.
- Report and analyze the operation’s progress and present it in the management weekly meetings.
- Support other departments with the manpower, equipment, and vehicles to meet the client’s needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Logistics Operations Manager
Jollychic
Riyadh
05.2019 - 06.2020
- Planning capacities and demand for the LSPs (Logistics Service Providers) across the Kingdom
- Follow-up with LSPs for daily operations
- Update and control the service level of the delivery partners to assure a high level of customer satisfaction
- Audit and visit LSP’s operations centers to ensure our products’ proper handling
- Optimizing the cycle time for the order by managing the linehaul and the distribution of the volumes
- Achieve growth of 20% in the delivery rate, with a 200% increase in volumes
- Managing the RTO (Return To Origin) to assure all LSPs are following the SLA and our shipments are returned according to the reverse logistics policy
- Successfully increased the total inventory and after-sell revenue by strictly monitoring the reverse logistics.
Localization and Expansion
Jollychic
Riyadh
10.2018 - 05.2019
- Kick starts Jollyexpress (ASBAQ) operations in Riyadh, Jeddah, and Dammam
- Arrange pick-up timings and optimize the pickup process
- Create and maintain effective courier routes to maximize courier delivery performance
- Manage the sorting process according to Courier routes
- Close monitoring of the delivery performance during the day and assuring the safety of the parcels and the couriers
- Control the COD amounts by enforcing cutoff times and the Return to Operations process
- Create and maintain Warehouse Management System to assure the safety of the parcels and avoid any losses
- Manage and monitor the infrastructure, hiring, operations, and linehaul
- Run an efficient budget operation and monitor the COD's cash flow
- Report the progress and the daily, weekly, and monthly performance to the management.
Quality Control Manager
Jollychic
Riyadh
02.2017 - 10.2018
- Create and apply QMS and SOPs generating
- Create and apply the cycle count process to increase Inventory accuracy with over 50 warehouse operators
- Create work processes for the warehouse departments and implement them
- Handling complaints from customer service
- Consult with the appropriate Manager regarding any problems identified in the QC process, including quality issues not meeting standards and potential safety issues
- Creating and managing the areas of storage
- Contacting the China team to ensure accuracy and fix any bugs in the WMS
- Evaluate damaged products
- Work with miss-picked and misplaced cases
- Other duties and special projects as requested.
Quality Assurance & Compliance Inspector
Al Haya Medical Company, AMCO
Riyadh
11.2013 - 01.2017
- Internal Audit
- CAPA System
- Complaint and Recall
- Change Control system
- GDP compliance
- Training
- Annual Review
- Documentation control
QA Officer
Jazeera Pharmaceutical Industrie
Riyadh
10.2012 - 10.2013
- Followed quality standards and procedures to minimize errors.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Devised specifications for processes.
- Rejected defective products and approved correct products.
- Managed and archived quality documentation and participated in internal and external quality audits.
Education
Bachelor of Science (BS) - Biochemistry
King Saud University
01.2006 - 01.2012
Licenses & Certifications - undefined
Skills
Supply Chain Management
Certification
Lean Six Sigma Black belt
Timeline
ISO9001:2015 Internal Auditor
05-2022
First Aider
02-2022
Fire Warden
02-2022
Regional Operations Manager
AJEX for Logistics Services
04.2021 - Current
Logistics Operations Manager
Jollychic
05.2019 - 06.2020
Localization and Expansion
Jollychic
10.2018 - 05.2019
Quality Control Manager
Jollychic
02.2017 - 10.2018
Lean Six Sigma Black belt
08-2016
Quality Assurance & Compliance Inspector
Al Haya Medical Company, AMCO
11.2013 - 01.2017
QA Officer
Jazeera Pharmaceutical Industrie
10.2012 - 10.2013
Bachelor of Science (BS) - Biochemistry
King Saud University
01.2006 - 01.2012
Licenses & Certifications - undefined
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