

SANS Project and Hajj Security Surveillance 2025
Mobily Saudi Arabia – SON (self optimizing network)
End to End Technical Manager for the Traffica monitoring application implementation in MOI Qatar Project.
Commissioned and integrated with Radio, Packet core and IMS (CFX, NTAS, SBC,NM) Network elements.
Successfully delivered and presented customer reports for FIFA World Cup event.
Lead local customer quality management activities, collaborating with sales and service teams to boost customer satisfaction.
Responsible for the collection and triage of Early Warning Group (EWG) samples, focusing on cycle time improvement.
Conduct local analyses and provide support for country-specific issues that are not easily replicable remotely, including log collection.
Organize and lead launch meetings, driving product quality improvements using field quality big data from various sources like social media, call centers, forums, NPS, ODF, and TCRR.
Spearhead TCRR reduction activities across MEA region.
CEM & Passive Probing Expansion Fixed CEM Solution
Part of end to end project delivery support of following applications- Customer experience management, Data Refinery, HAL-ANA, SPEEDTEST
As part of front office team lead did Follow up on ticketing, its SLAs and escalation as per customer requirements
Prepared POD reports and handled day to day customer meetings as well as internal team meetings
Smooth MDT handling and look after RCAs after EMEs closure
STC-Saudi –4G3 ES Project Megamon & Symmetricom implementation
Nokia Siemens Networks - Riyadh, Saudi Arabia
Iraq 3G Bundle PS Project -Traffica Paco (FNG & FNS) Implementation
Testbed, Mindscape building – DU Project
Testing Engineer - Software Integration Team (SIT) – DU Project
MICROSOFT & WIPRO -India - Testing Team Coordinator, Hyd, India