MAMDOUH ALKHAMIS
Al-Khobar,KSA
Summary
Orders Activation Manager with strong expertise in telecommunications operations, order management, and service delivery. Proven track record in leading end-to-end order activation processes, optimizing operational performance, and ensuring compliance with regulatory and quality standards. Skilled in stakeholder management, process improvement, cross-functional collaboration, and resolving complex operational challenges. Recognized for driving operational excellence, enhancing customer experience, and leading high-performing teams to deliver measurable business results. Passionate about leveraging leadership, innovation, and data-driven decision-making to support business growth and continuous improvement.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work history
Orders Activation Manager – Business Unit
Etihad Etisalat Mobily
Khobar, KSA
08.2017 - Current
- Monitored employee performance against established standards while coaching where needed.
- Managed team of 20+ employees, providing training and mentorship.
- Produced monthly reports covering regional sales, inventory, and expense summaries.
- Held regular meetings with regional teams to review KPIs and progress.
- Worked with senior management to set department goals and improve experiences.
- Resolved customer inquiries promptly using structured problem-solving techniques.
- Implemented innovative solutions to maximize efficiency across regional operations.
- Developed and applied organizational strategies to improve regional performance.
- Coordinated with corporate offices to maintain federal labor law compliance.
- Reviewed staffing levels and recommended actions for staffing within region.
- Identified, implemented, and updated processes to optimize efficiency levels.
- Shared best-practice demonstrations with team and wider company.
- Built and maintained key stakeholder relationships across district.
- Coordinated cross-department collaboration to improve workflow and handovers.
- Delegated tasks to team members to maximize daily productivity.
- Piloted change management initiatives to improve organizational adaptability.
- Investigated issues affecting group operations and prepared reports for corrections.
- Translated senior directives into actionable front-line policies for staff.
- Developed organizational policies for administration oversight and internal controls.
Senior Officer Order Management – Business Unit
Etihad Etisalat Mobily
Khobar, KSA
04.2013 - 07.2017
- Review incoming customer orders for accuracy and completeness daily.
- Coordinate sales operations, warehouse, and technical teams for fulfilment.
- Verify customer contracts and required documentation before processing orders.
- Track order progress and meet agreed service level agreements (SLAs).
- Resolve escalations and system discrepancies for order issues without delay.
- Monitor pending, rejected, and cancelled orders and take corrective action.
- Activate orders and validate successful service provisioning after delivery completion.
- Prepare daily operational reports and provide order status updates to management.
- Maintain data accuracy across order management systems and related databases.
- Support continuous process improvements to enhance efficiency and customer experience.
- Communicate order status delays and special requirements with internal stakeholders.
- Follow company policies, procedures, and quality standards for every order.
- Manage end-to-end order processing to deliver on time.
- Coordinate cross-functional teams for fulfilment and smooth handovers.
- Resolve operational issues and continuously track order performance.
- Maintain high accuracy and customer satisfaction through consistent checks.
- Coordinated cross-departmental collaboration for improved workflow.
- Upheld laws and regulations within jurisdiction, ensuring compliance from all parties involved.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Senior Accountant – Business Unit
Etihad Etisalat Mobily
Khobar, KSA
06.2011 - 04.2013
- Reconciled journals to complete month-end close and posted daily accruals.
- Processed banking deposits and completed fund transfers to maintain balances.
- Monitored accounts payable transactions, confirming accuracy and correct general ledger posting.
- Analysed financial information to derive assets, liabilities, and capital figures.
- Oversaw payroll processing to keep payments accurate and on time.
- Reviewed and investigated errors across financial entries, documents, and reports.
- Created, maintained, and reconciled general ledger accounts for statement accuracy.
Business sales registration representative – BU
Etihad Etisalat Mobily
Khobar, KSA
05.2009 - 05.2011
- Greet customers and support registrations with professional, courteous assistance each day.
- Review incoming correspondence for patient accounts receivable queries daily.
- Prepare patient records documents, including completed insurance forms, for each case.
- Compile daily activity reports listing registration volume for each day.
- Develop improved processes that support day-to-day registration operations effectively.
- Organise privacy and security awareness lunch seminars and guided tours.
- Coordinate privacy and security awareness lunch seminars and guided tours.
- Compile daily activity reports listing registration volume for each day.
- Improved operational efficiency by streamlining workflow processes and procedures.
Key Accounts Coordinator
Zajil International Telecommunication Co
Khobar, KSA
09.2003 - 04.2009
- Monitored competitor activity across key accounts to protect daily competitive advantage.
- Supported field sales team members delivering key account objectives.
- Documented customer interactions from calls, emails, and visits for reference.
- Collaborated with auditors during annual audit reviews to meet compliance requirements.
- Facilitated communication between finance and sales for seamless transactions.
- Coordinated with clients on payment plans to strengthen relationships.
- Conducted monthly audits to maintain transparent financial oversight.
- Oversaw daily banking activities to keep operations running smoothly.
- Tracked accounts payable to support timely payment processing.
- Implemented account reconciliation procedures to improve financial accuracy.
- Managed payroll processes to ensure timely salary disbursement.
- Processed invoices to improve efficiency and reduce delays.
- Coordinated between departments to maintain efficient workflow and productivity.
- Entered data carefully to reduce errors in financial reports.
- Prepared management accounts and completed end-month duties accurately.
Executive Secretary
Al-Oasis Contracting Co
Dammam
12.2001 - 08.2003
- Managed filed documents using clear daily handling procedures.
- Answered daily phone calls with consistent, timely responses.
- Scheduled appointments and maintained databases with accurate daily records.
- Oversaw incoming mail distribution and prepared outgoing mail for signature.
- Coordinated executive communications with staff, clients, and vendors for timelines.
- Built stakeholder relationships to support smooth, ongoing communication.
- Provided ad hoc office support to keep daily operations seamless.
- Managed executive calendar to prevent scheduling conflicts.
- Prepared meetings to support stronger outcomes and clear organization.
Education
Diploma - Qiady Management Development Program
ILM Development the City and Guilds of London Inst
KSA 04.2001 -
Bachelor of Business Administration - Business Administration
King Faisal University
KSA 04.2001 -
Diploma of Education - English Teach Program Course: Intermediate Level
American Center
Alexandria, Egypt 04.2001 -
Skills
- Problem-solving aptitude
- Business administration
- Customer relationship management
- Emergency response
- Operations management
- Performance metrics
- Customer service excellence
- Effective communication
- Team collaboration
- Reliability and dependability
- Task delegation strategies
- Documentation and reporting
- Problem resolution techniques
- Project management expertise
- Process improvement initiatives
- Compliance monitoring practices
- Operational efficiency management
- Staff leadership and development
- Diverse environment leadership
- Influential communication skills
- Microsoft Office proficiency
- Technical expertise
- Regulatory standards knowledge
- Performance evaluation techniques
- Diplomatic communication skills
- Product knowledge integration
- KPI tracking and analysis
- Critical evaluation skills
- Team leadership capabilities
- Operational support functions
- Contract management expertise
- Regulatory compliance oversight
- Department management
- Diplomatic communication
- Effective delegating
- Knowledge of regulatory standards
Certification
- Electronic secretarial skills,
- Statistical Skills for Managerial Staff,
- Secretarial Skills for Executive Manager's Office,
- Finance for Non-Finance, Government Accounting,
- Dynamic Thinking,
- Lean Six Sigma,
- Business Analysis for Digital Marketing,
- Agile methodology,
- Digital Strategy and Communication,
- Digital Design and Data Visualization,
- Anti-Corruption training ,
- Dealing with Technological Developments
LANGUAGES
Arabic - Native
Proficient (C2)
English - Fluent
Advanced (C1)
Timeline
Orders Activation Manager – Business Unit
Etihad Etisalat Mobily
08.2017 - Current
Senior Officer Order Management – Business Unit
Etihad Etisalat Mobily
04.2013 - 07.2017
Senior Accountant – Business Unit
Etihad Etisalat Mobily
06.2011 - 04.2013
Business sales registration representative – BU
Etihad Etisalat Mobily
05.2009 - 05.2011
Key Accounts Coordinator
Zajil International Telecommunication Co
09.2003 - 04.2009
Executive Secretary
Al-Oasis Contracting Co
12.2001 - 08.2003
Diploma - Qiady Management Development Program
ILM Development the City and Guilds of London Inst
04.2001 -
Bachelor of Business Administration - Business Administration
King Faisal University
04.2001 -
Diploma of Education - English Teach Program Course: Intermediate Level
American Center
04.2001 -