Mamdouh Yahya Aqili
Riyadh
Summary
Driven professional with knack for analysis and problem-solving, ready to excel as Reporting Specialist. Proficient in data interpretation and report generation, with strong communication skills. Committed to delivering actionable insights that support informed decision-making and drive organisational success.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Support and Reporting Specialist
National Water Company
01.2020 - Current
- Provided guidance on best practices for effective business reporting to improve outcomes.
- Conducted thorough data validation, improving overall report integrity.
- Streamlined reporting procedures to increase efficiency in information dissemination.
- Kept meticulous records, ensuring seamless retrieval of archived reports.
- Facilitated inter-departmental communication via clear, concise report summaries.
Secretary to the General Manager of Collection and Customer Operations
National Water Company
01.2019 - 12.2020
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Streamlined office procedures to increase efficiency.
- Improved client relationships through professional telephone etiquette.
- Maintained confidential records, safeguarding sensitive corporate information.
Administrative Coordinator
National Water Company
01.2016 - 12.2018
- Liaised between departments to foster cross-functional collaboration.
- Assisted in recruitment efforts to build a strong team.
- Upheld stringent quality standards in document preparation and record keeping.
Support and Operations Coordinator and Report Preparer at the Call Center
National Water Company
01.2012 - 12.2015
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Oversaw inventory management, reducing discrepancies and wastage.
- Analysed data from operations to identify areas for improvement.
Call Center Supervisor and Call Agent
National Water Company
01.2009 - 12.2011
- Monitored calls daily, provided constructive feedback to agents on their performance metrics.
- Worked closely with management, relayed frontline feedback for policy improvements.
- Developed effective rapport with customers through empathetic communication, ensured repeat business engagements.
Education
Bachelor of Business Administration -
KING FAISAL UNIVERSITY
01.2014 - 04.2017
Skills
- Proficient in Microsoft Office programs
- Preparing daily, monthly, and annual reports using Excel
- Drafting letters and responses using Word
- Creating presentations using PowerPoint
- Secretarial and office work skills
- Ability to deal with all types of customers
Certification
- Advanced Certificate in Human Resources, SHRM
- Certified Business Professional in Leadership, CBP
- Key Performance Indicators Program, KPI
Custom Section
- Letter of Appreciation from the CEO of the National Water Company
- Certificate of Appreciation for Outstanding Customer Service at the National Water Company
- Certificate of Appreciation for Excellence in Receiving and Handling Customer Calls at the Unified Call Center
Training
- Computer Use in Office Work
- Art of Dealing with the Public
- Performance Information for National Water Company Employees
- Basic Skills for Call Center Employees at the National Water Company
- Handling Regular Calls Program
- Technical Report Preparation
- Effective Collection Skills
- Handling Quality and Accuracy of Violations
- Administrative Supervision
- Stress Management Skills
- Introduction to Human Resources Tasks
- Explanation of the Social Insurance System and its Executive Regulations
Timeline
Support and Reporting Specialist
National Water Company
01.2020 - Current
Secretary to the General Manager of Collection and Customer Operations
National Water Company
01.2019 - 12.2020
Administrative Coordinator
National Water Company
01.2016 - 12.2018
Bachelor of Business Administration -
KING FAISAL UNIVERSITY
01.2014 - 04.2017
Support and Operations Coordinator and Report Preparer at the Call Center
National Water Company
01.2012 - 12.2015
Call Center Supervisor and Call Agent
National Water Company
01.2009 - 12.2011
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