Mamoon Alsudais - CFE
Overview
19
19
years of professional experience
1
1
Certification
Work history
Senior Team Lead - Internal Audit
Communications, Space & Technology Commission(CST)
Riyadh
01.2025 - Current
- Leading organization-wide fraud risk assessment project, building on prior specialization in assessing fraud risks and strengthening fraud prevention measures within CST.
- Leading Internal Audit function to oversee this strategic project, focusing on identifying and addressing control weaknesses, ensuring regulatory compliance, and upholding the highest standards of ethical governance.
- Designed and executed risk-based audit plans, directed multidisciplinary audit teams, and provided strategic recommendations to senior leadership.
- Demonstrated expertise in evaluating internal controls, enhancing operational efficiency, and embedding culture of accountability and transparency across the organization.
Senior Team Lead - Customer Experience
Communications, Space & Technology Commission.
06.2021 - 12.2024
- Leading Fraud Prevention Team at CST, I spearheaded development and implementation of comprehensive anti-fraud strategies, through data analytics identified and investigated fraudulent activities within Saudi Arabian telecom sector, proactively mitigating risks and protecting consumers.
- Championed collaboration for secure telecom environment by developing strong partnerships with key stakeholders, including industry players and law enforcement agencies, to establish best practices and address emerging telecom fraud risks.
- Forged strategic partnership with Saudi Central Bank (SAMA) to enhance financial consumer protection by collaborating on identifying and mitigating telecom fraud impacting financial transactions, ultimately safeguarding consumers and fostering secure financial ecosystem.
- Leading team of analysts at CST, I spearheaded daily analysis of customer complaints within telecom sector, identifying trends and patterns to ensure effective consumer protection.
- Leveraging data analysis techniques, I led my analytical team to extract actionable insights from daily customer complaints, pinpointing areas of concern within telecom sector and informing strategies to effectively address consumer issues.
- Championing enhanced customer protection through data-driven analysis, I led development and implementation of solutions based on complaint analysis, driving significant improvements in customer protection policies and practices within telecom industry.
- Spearheading creation of monthly customer complaint trend reports, I identified root causes and formulated data-driven recommendations that secured Governor approval and led to significant process improvements within the organization.
- Analyzed customer feedback data to identify recurring complaint themes, resulting in more than 90% reduction in complaints within 9 months, as presented and approved in monthly reports to the Governor.
Senior Tariff Team Lead.
Communications, Space & Technology Commission.
10.2016 - 06.2021
- Ensuring regulatory compliance within telecom sector, I managed tariff system for various services, evaluating and assessing service provider offerings against all CST regulations. This comprehensive approach ensured fair pricing structures and adherence to market regulations.
- Leading analysis of pricing behavior within telecom sector, I spearheaded collection, classification, and analysis of market data. This comprehensive approach allowed me to assess pricing strategies of service providers, providing valuable insights into competitive landscape.
- Leading exploration of eSIM technology for Saudi Arabian market, I spearheaded comprehensive study and research initiative to assess its feasibility. This included conducting international benchmark study to identify best practices for eSIM adoption, ensuring well-informed approach to potential implementation.
- Authored reports and studies on market competition and development trends in telecom industry.
- Represented CST within multi-agency consumer protection task force, investigating and resolving customer complaints in telecom sector.
Economic Studies Specialist
Communications, Space & Technology Commission.
06.2014 - 10.2017
- Managed "Reviewing Commercial Provisioning Fees of ICT Services" project, I spearheaded comprehensive analysis of current fee structures within ICT sector. This project aimed to identify opportunities to optimize fee structures and potentially increase revenue streams for CST.
- Leading comprehensive study on data price floor, I spearheaded analysis of potential economic and market impacts for consumers, service providers, and overall market. Key findings and recommendations were presented to senior management, informing their decision-making process regarding data price regulation.
- Contributing to development of sound ICT policy and regulation, I analyzed public consultations on various industry topics. This analysis helped identify key trends and their potential market impact. The insights gained were incorporated into well-researched decision proposals presented to board of directors.
Statistical Analyst.
Saudi Industrial Development Fund (SIDF).
Riyadh
05.2006 - 06.2014
- Authored reports analyzing trends and developments across various Saudi Arabian markets and industries, supporting SIDF's strategic decision-making processes.
- Prepared and maintained reports on Wholesale Price Index (WPI) and Consumer Price Index (CPI), analyzing economic data for potential impacts on Saudi industrial sector.
- Managed Industrial Licenses Database, ensuring data accuracy and accessibility for research and analysis.
- Contributed to the annual Manufacturing Survey, collecting and analyzing data to assess health and growth of Saudi manufacturing sector.
Education
Master of Economics -
King Saud University
Master of Science - Operational Research and Applied Statistics
University of Salford
Bachelor of Administrative Science - Quantitative Method-Insurance
King Saud University
Skills
- Leadership
- Communication
- Strong analysis skills
- Decision Making
- Adaptability
- Self-motivation
- Fraud detecting, Auditing and Risk Management
Certification
- Certified Fraud Examiner (ACFE). 2022.
- The impact of the U.S. stock markets on the volatility of the stock market in Saudi Arabia (Masters Dissertation). 2013.
- Home Field Advantage in the NFL (Masters Dissertation). 2010.
Courses
-Innovation and Creative Thinking. 2023.
London Management Centre.
-Project Planning and Control. 2019.
London Management Centre.
-International Telecom Traffic Management & Roaming for Today. 2018.
Neotelis.
-Effective Telecom Competition: Finding a Balance. 2017.
Neotelis.
-Telecom, Datacom & Networking for non-Engineering professionals (Boot Camp). 2016.
Neotelis.
-Economic Regulation Master Class. 2015.
Cenerva.
-Econometrics using Eviews 7.1 Software. 2012.
SIDF.
Languages
Arabic
Native
English
Fluent
Timeline
Senior Team Lead - Internal Audit
Communications, Space & Technology Commission(CST)
01.2025 - Current
Senior Team Lead - Customer Experience
Communications, Space & Technology Commission.
06.2021 - 12.2024
Senior Tariff Team Lead.
Communications, Space & Technology Commission.
10.2016 - 06.2021
Economic Studies Specialist
Communications, Space & Technology Commission.
06.2014 - 10.2017
Statistical Analyst.
Saudi Industrial Development Fund (SIDF).
05.2006 - 06.2014
Master of Economics -
King Saud University
Master of Science - Operational Research and Applied Statistics
University of Salford
Bachelor of Administrative Science - Quantitative Method-Insurance
King Saud University
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