Mamoun Reda Hafiz
Jeddah,Saudi Arabia
Summary
Accomplished professional with expertise in customer service management and operations monitoring, adept at ensuring compliance with Federal Aviation Administration safety regulations. Demonstrates proficiency in risk assessment, emergency equipment handling, and schedule management. Proven track record in process improvement and team leadership, supported by excellent communication skills and relationship building. Committed to enhancing operational efficiency through meticulous documentation and reports preparation. Aspires to leverage skills in problem troubleshooting to drive organisational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cabin crew supervisor
Flynas
Jeddah, Mecca Region
07.2018 - Current
- Handled day-to-day operations to ensure safety and adherence to all regulations and operational controls
- Managed communication with customers during multiple flights
- Supervised the work crew as they welcomed passengers, checked their tickets and directed them to their seats
- Supervised the provision of support and services to passengers and assisted them from the beginning of the trip until its end
- Provided support and various services to passengers and assisted them from the beginning of the trip until its end
- Provided clear answers about the various flights and arrival times
- Understood passenger problems, known their root causes, and ensured that they were addressed quickly
- Explained emergency procedures to passengers
- Directed emergency evacuations
- Reported all events periodically during flights to ensure that the best decisions are taken.
- Served beverages and food items and answered questions about such offerings to passengers during flights.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
Account Executive
Green Child Broker Insurance
Jeddah, Mecca Region
01.2018 - 06.2018
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Registered information on database to maintain accurate records.
Data Entry (Trainer Program)
Shakadef For Umraah Services
Jeddah, Mecca Region
11.2012 - 03.2013
Education
Diploma - English
Education First , EF
USA, Boston 06.2013 - 06/2016
Skills
- Customer Service Management
- Operations Monitoring
- Federal Aviation Administration
- Safety Regulations
- Emergency Equipment
- Risk Assessment
- Schedule Management
- Process Improvement
- Multitasking
- Reports Preparation
- Team Leadership
- Excellent Communication
- Documentation
- Relationship Building
- Problem Troubleshoot
Certification
Fighting the infection Certificate
Initial Flight Attendant Services Training , FLynass
Safety Management System , Flynass
Initial Crew Resource Management Course , Flynass
Initial Dangerous Goods Course ,Flynass
The Art of Delegation , Flynass
Goal Setting Course , Flynass
Motivation Course , Flynass
Cabin Crew Initial Training Course , Flynass
Timeline
Cabin crew supervisor
Flynas
07.2018 - Current
Account Executive
Green Child Broker Insurance
01.2018 - 06.2018
Diploma - English
Education First , EF
06.2013 - 06/2016
Data Entry (Trainer Program)
Shakadef For Umraah Services
11.2012 - 03.2013
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