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MANA ALYAMI
Trainer & tour guide
Najran,Saudi Arabia
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
15
15
years of professional experience
2
2
Certificates
1
1
Language
Work History
Trainer & Tour Guide
free lancer
Najran, Najran
02.2012 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Tracked attendance and evaluated progress for assigned trainees.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Tour Guide
free lancer
Najran, 10
01.2018 - Current
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Provided information on various sites throughout Najran area, relaying little-known stories to provide interest.
- Guided groups of up to 20 people on tours of sites.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Built personal relationships with guests to promote positive experiences
- Worked closely with management staff to create new and lucrative tours
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Prepared variety of different written communications, reports and documents
- Resolved problems, improved operations and provided exceptional service
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Researched information on Najran to provide accurate, detailed tours
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Arts - English Language And Literature
King Abdul-Aziz University
Jeddah, 02 01.2015 - 01.2015
Skills
- Materials Preparation
Certification
Licensed trainer
Interests
Travelling
Timeline
Tour Guide
free lancer
01.2018 - Current
Licensed tour guide
01-2018
Bachelor of Arts - English Language And Literature
King Abdul-Aziz University
01.2015 - 01.2015
Trainer & Tour Guide
free lancer
02.2012 - Current
Licensed trainer
01-2012
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