Manaf Abdu
Assistant Manager Key accounts
Jeddah
Summary
Award-winning professional with 7+ years of experience in CSR strategy, event management, and key account leadership across the healthcare and corporate sectors. Adept at designing and executing impactful CSR programs and health engagement initiatives aligned with business and community goals. PMP-certified with a proven track record of managing cross-functional teams, developing annual CSR calendars, and executing high-visibility events in the Western Region. Recognized multiple times for outstanding performance, leadership, and results in community outreach and stakeholder engagement.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Assistant Manager – Key Account
Bupa Arabia
04.2024 - Current
- Focal point for health lounge events across the Western Region since 2024, overseeing full-cycle execution from planning to reporting.
- Assisted in daily operations by coordinating team schedules and ensuring adequate staffing levels to meet service demands.
- Developed the annual CSR and engagement calendar; proposed, scheduled, and led execution across departments.
- Coordinated with internal stakeholders (marketing, operations, logistics, medical) to ensure smooth delivery of over 20 successful community health events.
- Managed team scheduling and on-site logistics, attended events in-person, and delivered post-event reporting to senior management.
- Served as acting manager when needed, mentoring team members and providing guidance on service excellence and customer satisfaction.
- Collaborated with management to streamline workflows, resulting in improved response times for service requests.
- Received multiple internal awards for event success and was named Quarterly Top Employee on several occasions.
- Earned certificates for successful participation and organization of major CSR and public engagement events.
Assistant Manager – SABIC Customer Care
Bupa Arabia
08.2021 - 04.2024
- Led SABIC client service team, improving communication workflows and delivering key account support for thousands of members.
- Mentored a high-performing team and oversaw operational service metrics across claims, memberships, and approvals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained and mentored new staff members on best practices for customer interactions and service protocols, fostering a collaborative team environment.
Specialist – Customer Service (Call Center)
Bupa Arabia
02.2020 - 08.2021
- Delivered frontline service to customers with a personalized approach, contributing to key service KPIs.
- Supported internal wellness campaign rollouts and handled customer participation inquiries.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
My Clinic
04.2019 - 02.2020
- Assisted in patient service and promoted community health programs within the clinic's outreach efforts.
- Built relationships with customers through attention to needs and care in service delivery.
- Collaborated with team members to streamline processes for handling customer complaints, resulting in improved resolution times.
Customer Relations Officer
Dr. Soliman Fakeeh Hospital
03.2018 - 02.2020
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support with their hospital appointments.
- Provided appointment coordination and patient support in line with hospital communication standards.
- Played a key role in feedback collection and client care improvements.
Education
Bachelor of Science - Health Sciences
Auckland University of Technology
New Zealand12-2017
Skills
- CSR Program Strategy & Execution
- Health & Community Engagement
- Event Planning & Coordination
- Cross-Functional Team Leadership
- Project Management (PMP Certified)
- Communication & Stakeholder Relations
- Key Account Management
- KPI Reporting & Impact Measurement
- Volunteer Coordination
- Employee Scheduling & Logistics
Certification
Project Management Professional (PMP)
Timeline
Assistant Manager – Key Account
Bupa Arabia
04.2024 - Current
Project Management Professional (PMP)
04-2023
Assistant Manager – SABIC Customer Care
Bupa Arabia
08.2021 - 04.2024
Infection Control
04-2020
Specialist – Customer Service (Call Center)
Bupa Arabia
02.2020 - 08.2021
Six Sigma Yellow Belt
11-2019
Principles of Occupational Safety & Health (OSHA)
10-2019
Infection Control And Patient Safety
10-2019
Customer Service Representative
My Clinic
04.2019 - 02.2020
Customer Relations Officer
Dr. Soliman Fakeeh Hospital
03.2018 - 02.2020
Development Of Communication Skills In Dialogue
07-2016
Bachelor of Science - Health Sciences
Auckland University of Technology
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