Summary
Overview
Work history
Education
Skills
Websites
Custom
Languages
Certification
Timeline
ResearchAssistant
Manaf Obeidat

Manaf Obeidat

Jeddah,Mecca Region

Summary

Organised and energetic individual with strong leadership abilities. Experienced in plant operational structures and optimising logistics and workflows. Proactive in coordinating maintenance processes to keep operations running smoothly.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Project Director

Hakeem Care
Jiddah
08.2023 - Current
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
  • Represented organizations at seminars, conferences and business events.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Analysed industry trends to identify process improvements and business opportunities.
  • Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Developed organizational policies for administrative oversight and internal controls.
  • Interviewed and hired top-performing talent.

Associate Manager

Kinonah IT Consulting Services
Riyadh , KSA
05.2022 - 08.2023
  • Leading/supervise the business analysis and process re-engineering teams. -Presenting the projects updates to the customers. -Managing the resources distribution on the projects.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Evaluated operational performance metrics, analysing KPIs to uncover areas in need of improvement.
  • Trained and mentored new hires, supporting onboarding process to promote mastery of job-specific skills.

Quality Assurance Supervisor

Umniah
02.2017 - 05.2022
  • Managing Mystery Shopper project for all Umniah retail shops along with Outdoor Sales teams. -Perform & Supervise the Quality visits/Audit exercise along with the reporting and follow up on the findings part with the upper management. -Performing the Process re-engineering & Automation for internal Umniah workflow system processes. -Leading the Mystery Caller project along with the reporting, and handling the corrective actions part. -Leading the customer suggestions project for all the customer channels. -Monitor the complaints management system as a nutritional entity covering the reporting and the corrective actions part. -Design, update, test, and confirm all the Automated cycles within the workflow system.

Business Excellence Experienced Team Member

Zain
04.2011 - 01.2017
  • Performs analysis and prepares advice on business process improvement activities throughout the organization to enhance business performance: -Develops and implements processes that leads to business improvement and increased customer satisfaction -Identifies organizational barriers and recommends solutions -Assists and coaches process owners -Executes projects designated in business excellence, customer satisfaction and financial performance. -Develops an understanding of operations and shares knowledge with departmental staff in order to increase performance levels. -Prepares and maintains regular and special reports.

Maintenance engineer HR & admin

Zain
12.2010 - 03.2011

Education

Bachelor's degree - Management Information Systems, General

Princess Summaya University for Technology
01.2005 - 04.2009

Skills

  • Team Leadership
  • Processes Automation
  • Internal Audits
  • Process improvement
  • Quality management
  • Problem-solving
  • Customer-focused

Custom

  • Employee of the Quarter
  • Zain SAWA Award

Languages

English
Advanced
Arabic
Native

Certification

  • BCMS (Business continuity management system ) lead auditor certified by (bsi)
  • Business Writing / NYIT
  • CRM & E-CRM (Princess Sumaya University and Grenoble Ecole de Management).
  • Certified Business Continuity professional implementer from (BSI).
  • Certified Information security lead Auditor from (SGS)
  • Certified QMS /EMS Lead Auditor
  • Certified Internal QMS/EMS Auditor


Timeline

Project Director

Hakeem Care
08.2023 - Current

Associate Manager

Kinonah IT Consulting Services
05.2022 - 08.2023

Quality Assurance Supervisor

Umniah
02.2017 - 05.2022

Business Excellence Experienced Team Member

Zain
04.2011 - 01.2017

Maintenance engineer HR & admin

Zain
12.2010 - 03.2011

Bachelor's degree - Management Information Systems, General

Princess Summaya University for Technology
01.2005 - 04.2009

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Manaf Obeidat