MANAL ABDULLAH ALAMRI
Riyadh,Saudi Arabia
Summary
As a motivated and detail-oriented professional, I am eager to contribute to a leading organization known for its supportive and positive work environment. My strong analytical abilities and adaptability are complemented by proven organizational skills, all underpinned by a steadfast commitment to excellence.
Overview
5
5
years of professional experience
Work history
HEAD OF INSURANCE, REAL ESTATE & CLAIMS PROJECTS
Qemma Collection Company
Riyadh
2025.01 - Current
- Strategic leader managing insurance, real estate, and claims projects, overseeing cross-functional teams, budgets, and operational development.
- Collaborated with Tawuniya on corporate and motor claims collection projects, and with Osool Real Estate, improving efficiency and ensuring accuracy and timely delivery.
- Streamlined workflows and implemented KPIs to optimize team performance and operational processes.
- Oversaw SME medical insurance renewals, ensuring continuity of coverage and client satisfaction.
- Directed strategic initiatives including project prioritization, process automation, and performance reporting.
- Mentored team leaders, enhancing departmental capabilities and succession planning.
QUALITY & SAFETY CONTROL SPECIALIST
Entertainment authority
2023.07 - 2024.12
- Conduct regular inspections and audits to ensure compliance with safety regulations and quality standards.
- Collaborate with cross-functional teams to address quality issues and implement corrective actions.
- Monitor supplier performance, conducting supplier audits and assessments to uphold quality standards.
CUSTOMER SERVICE OFFICER
Tawuniya Insurance Company
2021.01 - 2023.07
- Efficiently handled customer inquiries and resolved issues, ensuring high levels of customer satisfaction.
- Specialized in vehicle insurance processes, streamlining documentation procedures for clients.
- Managed the export of travel and medical insurance documents, maintaining accuracy and compliance.
- Oversaw medical approvals and claims management, contributing to a smooth customer service experience.
- Coordinated special marketing projects, enhancing brand visibility and customer engagement.
- Contributed to insurance-related projects for the General Entertainment Authority, demonstrating versatility and industry knowledge.
Education
BACHELOR - ENGLISH LANGUAGE
King Faisal University
Skills
- Proficient in computer applications
- Data analysis skills
- Excellent time management and organizational skills
- Leadership
- Quick learner with strong self-education ability
- Programme development
- Strong team collaboration and independent work capabilities
- Team building
Timeline
HEAD OF INSURANCE, REAL ESTATE & CLAIMS PROJECTS
Qemma Collection Company
2025.01 - Current
QUALITY & SAFETY CONTROL SPECIALIST
Entertainment authority
2023.07 - 2024.12
CUSTOMER SERVICE OFFICER
Tawuniya Insurance Company
2021.01 - 2023.07
BACHELOR - ENGLISH LANGUAGE
King Faisal University