MANAL AZMI
Guest director
RIYADH,SAUDIA
Summary
Dedicated aviation professional with more than 13 years of expertise in Corporate Aviation Services, Customer Experience Management, and Client Service Management. Proven leadership in Hospitality and Tourism, along with adeptness in Team and Staff Development and Facilities Management. During my career journey, I gained leadership skills in overseeing flight attendants and maintaining adherence to safety protocols and service standards, managing crew assignments, and providing constructive feedback for continuous improvement. Skilled in addressing passenger feedback through comprehensive reports and proactive problem-solving. I possess a comprehensive skill set dedicated to ensuring a safe, comfortable, and premier travel experience for all passengers. As a driven Guest director my goal is to elevate passenger experiences through a focus on safety service excellence, and effective team leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Guest Director
Saudi Airlines
12.2021 - 01.2026
- Overseeing a team of flight attendants to ensure their adherence to safety protocols and service standards.
- Conduct pre-flight checks, ensuring proper equipment placement and functionality for optimal onboard security.
- Evaluating crew and providing feedback for ongoing improvement and service excellence.
- Writing flight reports to swiftly attend to passenger feedback and suggest proactive remedies.
- Delivering first aid stands for securing passengers and proficiently handling medical incidents.
Flight Attendant
SNF
03.2018 - 11.2021
- Providing excellent customer service by addressing passenger needs, inquiries, and requests.
- Serving as a team leader, guiding and supporting junior flight attendants in their duties.
- Delegate tasks and responsibilities to cabin crew members, ensuring efficient service delivery.
- Supervising galley operations, managing and coordinating food and beverage services.
First Class Flight Attendant
06.2014 - 03.2018
- Providing exceptional personalized service to first-class passengers, anticipating and fulfilling their needs.
- Handling special requests, and any passenger requirements with utmost care.
- Executing in-flight experiences, ensuring that first-class passengers receive exclusive services.
- Coordinating with the flight deck crew to communicate safety updates and manage any in-flight emergencies.
Flight Attendant — Economy
06.2012 - 06.2014
- Participating in pre-flight to review safety procedures, emergency protocols, and passenger information.
- Engaging with passengers, answering queries, and offering assistance when required.
- Conducting final cabin checks to ensure all items are properly secured and the cabin is ready for disembarkation.
Education
High Diploma - Aviation and Hospitality
INFOHAS
Skills
- Aviation Services and Flight Attendant Skills:
- In-Flight Services: Proficiently address passenger needs, ensuring positive level of travel experience
- Cabin Management: Skillfully oversee cabin crew, ensuring smooth operations, communication, and teamwork
- Conflict Resolution: Expertly diffuse passenger conflicts, exhibiting composed demeanor in challenges
- Customer Experience Management Skills:
- Service Excellence: Delivering outstanding service needs, and ensuring to meet quality standards
- Cultural Sensitivity: Respecting and understanding diverse guest cultures, customs, and preferences
- Guest Feedback Management: Proactively seeking and addressing guest feedback for service enhancement
- Hospitality Management Skills:
- Staff Leadership: Skillfully manage and motivate teams for excellent service and a positive work environment
- Operations Management: Supervising daily operations, and coordinating with departments
- Health and Safety Compliance: Ensuring adherence to health and safety regulations to protect guests and staff
- Exceptional verbal and written communication skills for business
- Proficient in delegation, maximizing team productivity and efficiency
- Skilled negotiator achieving mutually beneficial agreements consistently
- Expert presenter, ability to captivate and influence audiences effectively
- Effective team leader driving collaboration and achieving goals
- Analytical problem solver delivering innovative solutions consistently
- Effective time manager prioritizing tasks for optimal productivity
- Critical thinker analyzing complex problems with precision
- Masterful planner excels in organization and achieving efficient execution
- Culturally sensitive professional excelling in diverse work environments
Certification
- Name: IT and Computer Fundamental
- Center: MyTecc
- Date: 2010
Languages
Arabic: Mother Tongue
French: Native Language
English: Excellent and Proficient
Courses and Training Programs
- Leadership and communication certificate Academy of Bristol-2025
- Specialized First & Business Class Flight Attendant Training — 2021
- Top 5 Economy Course — 2019
- Service Excellence Program - 2014
- Airbus 320 Series Training - 2015
- Boeing 777 Series Training - 2015
- Em7o Training - 2015
- Boeing 787 Series Training - 2015
- Airbus 330 Training - 2015
Areas of Expertise
- Corporate Aviation Services
- Customer Experience Management
- Client Service Management
- Hospitality and Tourism
- Team and Staff Development
- Facilities Management
Timeline
Guest Director
Saudi Airlines
12.2021 - 01.2026
Flight Attendant
SNF
03.2018 - 11.2021
First Class Flight Attendant
06.2014 - 03.2018
Flight Attendant — Economy
06.2012 - 06.2014
High Diploma - Aviation and Hospitality
INFOHAS