Manal Farchoukh
Doha
Summary
Experienced Executive Administrative Assistant with a Bachelor's Degree in Business Computer and more than 13 years of experience working in the commercial banking sector. Well-organized and able to multitask while maintaining a high level of professionalism and attention to detail. Export level applications.
Have a Qatari Residence Permit (QID).
Overview
17
17
years of professional experience
1
1
Certification
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
Bankmed sal
04.2009 - 08.2022
- Manages office area of CLO, CCO, and Commercial Bankers, serving as administrator, secretary and receptionist.
- Assists CLO, CCO and Commercial Bankers with daily scheduling, customer service, expense management, event coordination, and other tasks related to Commercial Banking areas of bank
- Composes and directs written communication to various people, both outside and within financial institution.
- Handled confidential and sensitive information with discretion and tact.
- Responsible for physical flow of paperwork within department, including filing, handling and dispersing incoming and outgoing mail, updating records, and compiling reports.
- Assists in preparation and arrangement of appointments and meetings for CLO, CCO, and other commercial banking employees within and outside financial institution.
- Builds and maintains familiarity with banks commercial clientele.
- Responsible for preparing and maintaining various commercial reporting on weekly basis.
- Answered high volume of phone calls and email inquiries.
- Process referrals and OPO on Flex cube and obtain daily reports.
- Follow up and check validation of documentation with Central Bank of Lebanon upon CCO request.
- Fostered positive work environment by addressing employee concerns and facilitating team-building activities.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
GROUND STEWARDESS
Middle East Airlines Lebanon National Carrier Company
10.2005 - 04.2007
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Work at departure and arrival gates where check tickets, verify passenger counts, and announce boarding sections
- Assisting disabled passengers and those with small children
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Business Computer
Pigier-SUPEC
Beirut, Lebanon06.2004
Lebanese Baccalaureate II - Scientific
Fakher-El-Dine School
Beirut06.2000
Skills
- Systems: Flex cube Core Banking
- Systems: GAETAN, RTB,CLF, MAQS
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft FrontPage
- Travel Itinerary
- Phone Etiquette
- Visitor Greeting
- Meeting Scheduling
- Work Prioritization
- Problem-Solving
- Technical Support
- Administrative Support
- Documentation And Reporting
- Travel Planning
- File Management
- Office Administration
- Document Preparation
- Filing and data archiving
- Travel Itineraries
Languages
Arabic
Native language
English
French
Certification
- Certificate in Ticketing, Mira Training Center - Jun-2001
- Certificate in Values & Values Plus, Crossknowledge - Jan-2020
- Certificate in Compliance, Crossknowledge - Dec-2020
- Certificate in Microsoft Access, Crossknowledge - Dec-2020
- Certificate in Microsoft Excel, Crossknowledge - Dec-2020
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT
Bankmed sal
04.2009 - 08.2022
GROUND STEWARDESS
Middle East Airlines Lebanon National Carrier Company
10.2005 - 04.2007
Bachelor of Arts - Business Computer
Pigier-SUPEC
Lebanese Baccalaureate II - Scientific
Fakher-El-Dine School
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